“Ordered from Springfield on 13 April (€181.98), received 20 April, returned €97.50 worth on 27 April — well within the return window.
Returned via An Post with proof of posting. Other items on the same receipt all arrived, so postage wasn’t the issue.
Springfield are now refusing a refund unless I provide a “warehouse-stamped proof of delivery” — which is not mentioned anywhere in their returns policy and isn’t something a customer can realistically obtain.
They also do not clearly state that returns must be sent by registered/insured post.
I paid €15 to return these items and am now being denied a refund based on a requirement that was never disclosed.
Be very careful — use tracked/registered post if returning, as proof of posting may not be accepted.”
“From a big brand with quality to zero quality with a name.
I bought a jacket on the 20th of December 2024 today is 30th of December 2024 so simply in 10 days a jacket that bought expensive to be broken almost everywhere , buttons are broken, cane out of its place, didn't even hold on the second day of use and already pilling is redicilous, and of course now I can nonlonger return a product that is complete waste of money. Save your money really its expensive for nothing.”
“ESTOY HACE MAS DE UN MES ESPERANDO LA DEVOLUCION DEL DINERO DE UNA COMPRA QUE DEVOLVI. ME COMUNIQUE MAS DE 15 VECES CON LA EMPRESA Y SIEMPRE ME DICEN LA MISMA MENTIRA. SON UN DESASTRE REALMENTE ES ENFERMANTE”
“Terrible online service.
I made a purchase online and after 2 weeks waiting the shipping is missing, they don't respond and also they won't give my money back since I purchased using a gift card, so I lost for every side.
Second purchase that I made online, second terrible experience.”
