“My transfer got cancelled at 23:01, prior to the day when I was suppose to travel. This happened after I asked them to confirm that I am going to receive the type of car I have paid for (obviously they realized I will not accept a sedan when I paid for a minivan). Note that everything was paid a month in advance... Avoid them at all costs!”
“Absolutely terrible service. We had a pickup back to the airport scheduled for 9:30am. We had been waiting outside our address with our suitcases since 9:20 to make sure we wouldn’t miss it, and the driver never arrived. I contacted the customer service line via WhatsApp and they gave me the name and contact information of our driver. I messaged her several times, with no response. By 9:45, she responded telling me to contact another person. I ended up informing her and the customer service line that we will just take a taxi as we cannot be late to the airport. At 9:47, a third number messaged me saying he was on his way and would arrive by 10. Later, he deleted that message on WhatsApp but I had taken a screenshot when I received it. I have been battling with customer service for two weeks now and they keep insisting that we no-showed our ride and are not taking any responsibility or providing a refund despite all the screenshots and evidence I have of us waiting. I will never use this service again.”
“The driver was a no show. On the first call to customer support, I was told the driver was 5 minutes out. When it became clear that wasn't the case, the hotel called a taxi to drive us to the airport. I filed for compensation and no one has even acknowledged my request. There is no customer service. You can't talk to a rep about your claim and they just ignore your emails. The initial transfer of 344 euros was paid months ago. The last minute taxi ride to the airport cost 708 euros.”
“I was wary of putting my trust in anyone again after falling victim to an online fraud. However, BellGuarding Dot Com turned out to be just what I was looking for. Throughout the recuperation process, their staff is extremely encouraging, informed, and open. I was reassured at every stage as they handled my issue with effort and care. Bellguarding.com stands out as a light of dependability in a world when trust can be difficult to find. Strongly advised.”
“I have booked a transfer with mytransfers through Airports Taxi Transfers from JFK airport to my airbnb and your driver never showed.
I booked to 18h and I passed through the security and was waiting for the driver by 17:45.
I contacted Airports Taxi Transfers emergency number and I have waited for about one hour and didn't get any WhatsApp message as it was informed I would, and the driver never showed up.
When I called the second time the advisor told me that I should get a taxi or a Uber because of the time that has already passed.
I received a message on WhatsApp from Mytransfers at 19:05. And the advisor who messaged just ignored me when I told I was already on a taxi and asked how they would solve my issue.
I have this saved on my phone.
Just showing Mytransfers lack of respect with their customers.
I paid U$186.25 for the taxi which was U$64.48 more than I have contracted.
Airports Taxi Transfers Said they have completed my refund and I should get it on my account in 5 days. I’m unsure as i still didn’t get my money back.
I requested a compensation for the extra money I paid on the taxi and all the distress I had.
But now Airports Taxi Transfers is saying this is not with them because they are only the agent.
But my contract was through them and I paid money to them.
If they are associated with companies that provides this kind of poor service they should be co-responsible for their issues.”
