“I booked a transfer with MyTransfers for €68 based on their website advertising free child seats. After booking I contacted their customer service to confirm the child seats and was told I would need to pay an extra €10 per seat per trip (adding around €40) despite the “free” claim.
When I raised this concern the support team gave me the run-around, suggesting maybe I might not need the child seat in Thailand. They provided an escalation email address but I have had no response for over a week despite multiple follow-up emails.
It is unacceptable to advertise one thing then attempt to charge extra after payment, and then ignore the customer when they complain. Until MyTransfers honours the “free child seats” offer or issues a refund for the surprise charge I cannot recommend their service. Families should check carefully what “free” means and insist on confirmation in writing.”
“ABSOLUTELY disgusting service! DO NOT BOOK with this company they are UNREALIBALE, UNTRUSTWORTHY and NOT PROFESSIONAL! We made a booking to be picked up from JFK Airport to our Hotel. When we arrived the driver was NOT waiting for us as agreed by our contract at TERMINAL 4. We asked an airport advisor to contact the driver on our behalf due to our signal not working well and he tried to tell the driver we were waiting at TERMINAL 4. Eventually the driver text and said he was waiting at TERMINAL 8 (THIS WAS NOT THE ARRANGEMENT). Due to the driver not understanding English he then sent a text stating he was leaving. We NEVER got picked up the driver never arrived. Since returning home I contacted MyTransfers Customer Service who have totally blamed us and said we were a NO SHOW and refuse to refund us even though it was the driver’s fault he was waiting at the wrong terminal. Also we had already booked a return trip back to JFK Airport, we booked and paid for a Large SUV for 6 suitcases. Unfortunately when the car arrived they did not provide a large suv and even the driver struggled to put 4 suitcases in the trunk. There was 1 passenger in the front and 3 passengers squashed in the back very uncomfortable we could not even put our seatbelts on as the car was small. MyTransfers Customer Service again will not accept that they have made a mistake and said 6 people and 6 suitcases could fit in the car? (NO WAY UNLESS THEY SAT ON THE ROOF).
I have requested them to give me the contact number of the CEO of MyTransfers Company but now they are ignoring me. I would NOT recommend this company I believe they are a SCAM and do not care about customers. If I could leave 0 STARS I would. BOOK WITH A DIFFERENT COMPANY. I believe the 5 star reviews on their website are fake. Also CLEVERTRYP are connected with MyTransfers and also have bad reviews.”
“Im only leaving 1 star because I have to. Dont use them. Rude, disrespectful and dishonest. I tried changing my pick up due to a change on my flight that is beyond my control. And when you try to change the date, their sight charges a fee. And they charged me twice. No refund even if it’s beyond your control. Spoke to a very rude woman through chat - Milagros. Unprofessional, rude and dismissive. Horrible , dishonest company. They do not care about providing a positive experience but about keeping and ta your money. Stay away.”
“I booked a transfer for two passengers arriving on different flights and clearly provided both flight details. When one of the flights was delayed by one hour on the day of travel, I emailed MyTransfers immediately with the updated arrival time.
Despite this, the company still based the waiting time on the original schedule and ignored the updated information I provided. We were only a few minutes past their one-hour window when we arrived, but the driver had already left. When I called, the driver simply said there was nothing she could do. MyTransfers then told me to call their local partner, and the local partner told me to rebook entirely. No solution, no assistance, no accountability.
Because of this lack of coordination and support, we missed our scheduled tour for the jubilee and had to pay extra to arrange alternative transportation at the last minute.
This experience was extremely disappointing. If you expect reliable service, real-time support, or even basic consideration for unavoidable flight delays, I would strongly advise looking elsewhere.”
“I booked a private transfer (Booking No. 2057506) from Girona Airport for my family. The driver never showed up — I waited for more than one hour, made several calls that were ignored, and finally contacted their support.
The support agent explicitly told me to take another taxi and send the receipt for reimbursement, which I did. Later, MyTransfers refunded only the original booking cost but refused to reimburse the taxi expenses, even though their own employee instructed me to do so.
They keep hiding behind their “terms and conditions,” ignoring the fact that they failed to provide the service and gave misleading instructions. Their communication is slow, dismissive, and completely unhelpful.
I would never recommend MyTransfers — unreliable company, no accountability, and no respect for customers. If something goes wrong, you are completely on your own.”
“Awful experience with MyTransfers. The driver was not at the pickup point, even after multiple calls to customer service. They kept promising “five more minutes,” but the driver showed up an hour and a half late, with no sign, no apology, and a bad attitude.
All the other companies were there on time with signs and organized pickups, but MyTransfers left me stressed and waiting.
Customer service promised a 40% refund that was never processed—after several follow-ups, they refused to honor it.
Avoid this company. Completely unreliable and unprofessional. Use anyone else for peace of mind.”
“I booked and paid for a private minivan transfer that was supposed to fit 4 adults and 8 suitcases. Instead, the company sent a much smaller Toyota RAV4 that couldn’t accommodate us properly. Half our luggage didn’t fit in the trunk, so we had to hold bags on our laps for the entire ride, which was uncomfortable and unsafe.
The driver himself was punctual and polite, but this doesn’t change the fact that the service delivered was not what I paid for. When I raised the issue with the company, they refused to acknowledge their mistake, offer a proper apology, or provide even a partial refund.
Overall, this was a very disappointing experience, and I would not recommend using this company if you expect to receive the service you actually book.”
“Review:
I am extremely disappointed with this company’s service. Despite booking well in advance (April for a September transfer), the experience was unprofessional from start to finish.
We were instructed to contact the driver through WhatsApp—completely unacceptable for a professional transfer service. After waiting over 20 minutes on the street with our luggage and receiving no proper assistance, we were forced to take a taxi at the last minute. This left us rushing to the airport and at risk of missing our flight.
When we attempted to hold staff accountable, they hung up on us. The pickup location was a well-known hotel with clear instructions, so there is absolutely no excuse for this failure.
What should have been a seamless transfer turned into a stressful, frustrating ordeal. Based on this experience, I cannot recommend this company to anyone. Save yourself the hassle and book with a more reliable provider.”
“My transfer got cancelled at 23:01, prior to the day when I was suppose to travel. This happened after I asked them to confirm that I am going to receive the type of car I have paid for (obviously they realized I will not accept a sedan when I paid for a minivan). Note that everything was paid a month in advance... Avoid them at all costs!”
“Absolutely terrible service. We had a pickup back to the airport scheduled for 9:30am. We had been waiting outside our address with our suitcases since 9:20 to make sure we wouldn’t miss it, and the driver never arrived. I contacted the customer service line via WhatsApp and they gave me the name and contact information of our driver. I messaged her several times, with no response. By 9:45, she responded telling me to contact another person. I ended up informing her and the customer service line that we will just take a taxi as we cannot be late to the airport. At 9:47, a third number messaged me saying he was on his way and would arrive by 10. Later, he deleted that message on WhatsApp but I had taken a screenshot when I received it. I have been battling with customer service for two weeks now and they keep insisting that we no-showed our ride and are not taking any responsibility or providing a refund despite all the screenshots and evidence I have of us waiting. I will never use this service again.”
“The driver was a no show. On the first call to customer support, I was told the driver was 5 minutes out. When it became clear that wasn't the case, the hotel called a taxi to drive us to the airport. I filed for compensation and no one has even acknowledged my request. There is no customer service. You can't talk to a rep about your claim and they just ignore your emails. The initial transfer of 344 euros was paid months ago. The last minute taxi ride to the airport cost 708 euros.”
“I was wary of putting my trust in anyone again after falling victim to an online fraud. However, BellGuarding Dot Com turned out to be just what I was looking for. Throughout the recuperation process, their staff is extremely encouraging, informed, and open. I was reassured at every stage as they handled my issue with effort and care. Bellguarding.com stands out as a light of dependability in a world when trust can be difficult to find. Strongly advised.”
“I have booked a transfer with mytransfers through Airports Taxi Transfers from JFK airport to my airbnb and your driver never showed.
I booked to 18h and I passed through the security and was waiting for the driver by 17:45.
I contacted Airports Taxi Transfers emergency number and I have waited for about one hour and didn't get any WhatsApp message as it was informed I would, and the driver never showed up.
When I called the second time the advisor told me that I should get a taxi or a Uber because of the time that has already passed.
I received a message on WhatsApp from Mytransfers at 19:05. And the advisor who messaged just ignored me when I told I was already on a taxi and asked how they would solve my issue.
I have this saved on my phone.
Just showing Mytransfers lack of respect with their customers.
I paid U$186.25 for the taxi which was U$64.48 more than I have contracted.
Airports Taxi Transfers Said they have completed my refund and I should get it on my account in 5 days. I’m unsure as i still didn’t get my money back.
I requested a compensation for the extra money I paid on the taxi and all the distress I had.
But now Airports Taxi Transfers is saying this is not with them because they are only the agent.
But my contract was through them and I paid money to them.
If they are associated with companies that provides this kind of poor service they should be co-responsible for their issues.”
