“Order taking people at Nandos are the worst especially at thr Heartland Mississauga branch. They gave me the wrong order, argued with me that i made the mistake which i told here repeatedly i never order what they gave me since they have my historical purchase and insist they cannot correct my order. Lousy service front line people. Didnt even give me my receipt.”
“RIP OFF BRITAIN YET AGAIN.
ordered a full chicken on deliveroo cost £17.50 WOW. nobody in their right minds should be charging that for small chick not even an adult chicken, every mainstream supermarket sells cooked chickens twice the size for around £4.50. No value with this company. Only one word THEIVES”
“The Rio branch needs a serious shake-up! "Deep cleaning" and in-depth training!
I ordered online on Sat, but due to an emergency call was not able to pick it up, so I called and asked if my order can be moved to Monday. The lady behind the phone was so kind and told me she has arranged it with K..n - the manager- so I can show up on Monday to pick up the order around the same time I initiated on Sat.
On Monday, I went there at 5:05 - 25 min earlier than order time. I went to the cashier and start telling the story: "I have ordered online for taking out on Sat..." before I even finish my sentence, she jumped and pointed to the take out section saying: "Take outs are there."
I continued "... I do not think my orders are ready yet," again before letting me finish my sentence she said: "DID YOU LOOK AT taking OUTS TO SEE YOUR NAME?" Her tone was very judgemental and offensive.
following her "bully advice", I went to take a look at the take out section and did not see my name there, so went back and told her "not there", then I explained again! And said, "I was told K..n, the manager is aware of this!" so she went to the manager's office and came back and said: "Your order would be ready by 5:30". It was almost 5:10''. So I said, "since I am here can you put the order now so it gets in the line in the kitchen?" She went to the kitchen and came back saying: "we do not have your order!".
I showed her the confirmation email, and at this time another staff came over saying "did you call before you come here!", I said: "I was told to show up on Monday, am I supposed to call?" She said: "Yes!" and at this time manager "K..n" came out and said: "Your food would be ready by 5:30 because it takes 20 minutes to prepare the order and it is 5:10 now!" He said that and rolled his eyes and went toward the kitchen with no apology or any attempt to acknowledge the customer's frustration!
I went outside and came back at 5:30. The food was in the take-out section. Nobody was around. So I took the bag and left. Later I found the food was cold, tasted old, and except the mashed potato, the rest went to garbage!
I am so sorry for the manager as I am sure part of the reason for staff's horrible attitude comes from the manager's behavior and attitude. Farewll Nando's!”
“Went to the Nando’s in Edinburgh Omni centre 30th of November and waited 40 mins for food, when our three meals arrived they were cold so we asked the manager to come over and used the excuse of the contents in the wrap cooling the chicken down. Eventually agreed to re cook our order but one of the meals were a pita bread which was re heated rather than re cooked as the chips we cut into were still on the plate. Then went to get frozen yogurt for our daughter and the machine was broken. Worst meal I’ve had for ages and cost £53 no offer of money off or a refund. Asked the manager about complaining officially and told there would be no point as the complaints would come to her anyway and I already complained to her anyway. Rubbish service and cold food, won’t be back.”
“I ordered a takeaway 2chicken pitta@£6.25plus1/2 chicken total£19.50 chicken pittas ok but I received a box with 2 old overlooked sad warmed up chicken legs no breast et all so the whole lot was dumped inedible to say the least this was23/11/2017 at 1.20 pm my order number t5--156”
