“Was really busy but we were seated very quickly by a polite greeter.
Ordered with the app and was easy to do.
Food and drinks arrived in good time, was a discrepancy with what arrived but was corrected quickly and with a smile even though it was busy.
Def recommend and will be back.”
“We visited Nando's IOI City Mall for brunch on 17 June 2026 at approximately 11:20 am. Although we have dined here many times before, this experience may unfortunately be our last.
At the time, the restaurant was not busy and there were plenty of empty tables. We were initially assigned a table next to another family. As we preferred a quieter table further away, my husband pointed to an available table at the back of the restaurant. I politely asked the waitress if we could sit there instead.
The waitress, a young lady wearing glasses and a tudung, responded in an irritated tone that the table was "for 4–5 people", although it was not the table my husband had indicated. When I clarified and pointed to the other table at the back, she replied, "Huh! Ikut suka lah!" ("Do whatever you want"), in a dismissive and disrespectful manner.
At that point, we decided to leave the restaurant and dine elsewhere.
As customers, we appreciate good food, a pleasant environment, and most importantly, courteous service. First impressions matter, and the interaction with the staff was disappointing enough that we chose not to stay for a meal.
Nando's charges a 10% service charge, and customers reasonably expect a certain standard of professionalism and courtesy in return. I hope management will take this feedback constructively and continue to train staff to treat all customers with respect, regardless of age, appearance, or background.
This review is not about the food, as we never got the opportunity to order. It is solely about the customer service experience we encountered upon arrival.”
“First-timer 👋🏽Good vibes. Food not bad : the chicken was good. I had the skewers and my husband had 1/2 chicken. The fries and cole slaw are too salty and please don’t order the pineapple lemonade😫😫. My husband did not like his corn very much but he ate it There was fruit flies hovering all over our food(videos not uploading). Not sure what that was all about, considering the place wasn’t dirty. We have been in Nandos London UK before and I like the vibes here better. Thanks to the lady manager who accepted to swap my salty coleslaw for fries still (salty too)😫. Not sure I will be back. We shall see 😫”
“Recently I had at ioi nando's... I'm under understand puasa time but I don't know how they're running operation with two staff... Rice not cooked... We received the mushrooms soup late...1st time my bad experience with nando's... My favourite food.. Hopefully they can improve because we paying for the food...”
“Ate at Nando's today at the Scottburgh restaurant. Cups were filthy and disgusting. Chicken and chips was bland . The most frustrating thing was opening steaming hot rolls and finding raw dough inside. No flavour nor taste. It was definitely not worth the price. Do not recommend!! Absolutely disappointing!”
“They got my order wrong.
Charged me for the wrong order.
Deleted my Peri Perks points.
When i complained, they blocked my account and refused to reimburse my stolen money.
They should simply cancel the points system as it is stealing our personal information and not returning anything back to us.”
“The food was amazing and the staff were nice it was a very good experience.
I choose to celebrate birthdays at Nandos Aeon Mall Shah Alam. Thanks for the surprise cake. Love it and enjoy it.”
“Contacted Nando’s regarding the lost points- Unfortunately, Perks Points expire if no transactions are made using your account for more than 12 months. Need to review the policy.”
“Loved to eat at Nando’s! The chicken is always juicy, flavorful, and grilled to perfection. We tried the peri-peri. The sides—especially the peri-peri fries and garlic bread—are scrumptious! Great atmosphere for a family lunch, and the staff were super friendly. Kids liked a lot. Can’t wait to come back!””
“The food for children which was chicken wraps. The nan bread was old and dry, stuffed chicken was very stringy n felt was cooked previous day. I would not feed my dog with such poor quality food let alone my grand children. Extremely disappointed. The whole chicken for adults was a okay.”
“How do you pay over £7 for a portion of large chips? Two small pieces of garlic bread that’s £5. Large coleslaw £7? How does a restaurant justify this!???! RIP off. Coming from a South African, living in the UK. The pro is has gone up massively! The quality is rubbish. And definitely not what it use to be. Nando’s will never see us again. And we’re a family of 5! Spent over £120 on our meals and drinks. I’m so disgusted.”
“Very disappointed in Nando's at Browns Plains this afternoon. The staff were incredibly unfriendly, unhelpful and disinterested in me as a paying customer. The food was expensive for such small servings. We found a long blonde hair in the parmesan salad and we're brunettes. Yuck!! We will NOT be back....ever.”
“What a horrible experience! As a nandos virgins we thought we'd take our grandbabies there after the cinema, yuk! Awful dry chicken in the children's pitta, my spicy rice salad was just horrible and my husbands chicken cheese burger was dry, no cheese tasted and revolting....non of the food was worth the money we paid.
NEVER AGAIN.”
