Natural Chemist have a Customer Happiness Grade of C. Customers love their delivery and customer service but are unhappy with their prices and refunds.
“
Picture of product did not match description , instead of expected 90 tablets per box only received 45 of Harmony Day and Night. Paid way above market price due to misleading representation of the product. Expect reimbursement for 180 tablets that were not honoured on delivery. Extremely disappointed with outcome.
Cheryl.
”
- Cheryl Young
“
I haven’t received the goods yet so can’t comment … in terms of price and fact it has to be sent from Qld means it’s too expensive to use and too long a wait over 10 days and still might not arrive before Xmas … I will try and source more locally in future
”
- Anonymous
“
I ordered an afvertised product of $41. I received a replacement of $27. The original product has now been removed from the website. Apparantly the 'retail price' of my replacement has now been upgraded. What a joke! The retail price is still advertised as $27 Future customers, please be aware!
”
- Anonymous
“
Delivery was extremely fast. Would order through them again.
”
- Anonymous
“
Fast delivery, correct description, good communication thanks 🙏
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- Tibor Sandor
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The communication was very good and delivery was fast.
Thank you
”
- Anonymous
“
my product wasn't delivered and you guys refuse to refund me.
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- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
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- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
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- Sonja Karpf
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Very prompt service and ease of putting the order in online. Thank you.
”
- Alena Macak
“
Excellent product and service.
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- Marilyn Smith
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Needed my vitamins urgently as I was going on holiday. They got them to be quickly and in time before I left. Happy with there service. Very accommodating.
”
- Anonymous
