Natural Chemist have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent product and service, good price. Thank you.
”
- Marilyn Smith
“
Website was Easy to navigate, price was the best I could find, product is excellent and delivery was very quick to a rural area.
Iām a first time customer and based on my experience I will definitely use Natural Chemist again.
Many thanks
”
- Stephen Grigson
“
Fast postage good price good product.
”
- Scott Youl
“
The process to order online was very easy and delivery was quick. I will definitely use it again.
”
- Anonymous
“
Straight forward to order, quick delivery made easy. Perfect service! Appreciate the ease of getting my items to my door in a few days.
”
- Susan Mozell
“
Great product, service and fast delivery š
”
- Christine Petersen
“
my product wasn't delivered and you guys refuse to refund me.
”
- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
As a practitioner I appreciate the extensive range available, and assistance to enable me to provide a bespoke and tailored product to my patients. The service was smooth and seamless. I will definitely use Natural Script and Natural Chemist again
”
- Kylie Riddell
“
Straight forward to order, quick delivery made easy. Perfect service! Appreciate the ease of getting my items to my door in a few days.
”
- Susan Mozell
“
I always purchase my BergaMet Advanced from Natural Chemist. I have found their service/dispatch has always been prompt and efficient sending my order over to me in Western Australia.
”
- Michelle Glover
