Natural Chemist have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Ace product. Quick delivery. Good price with thanks Phil
”
- Philip Whitcroft
“
Best price, easy communication and ultra speedy delivery of great quality product ( and I live remotely) . Thankyou I will shop with you again.
”
- Caroline Diss
“
Good quality products at a competitive price.
”
- Jan Wrigley
“
Quality product and super speedy delivery
”
- Cassandra Williamson
“
Great product range and fast delivery. Thank you!
”
- Julie Tanner
“
Quick and easy ordering with prompt, fast delivery.
Highly recommend AAA+++
”
- Anonymous
“
my product wasn't delivered and you guys refuse to refund me.
”
- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
This is a great non fuss service to get your herbs directly to your door.
”
- Ana Castro
“
Excellent communication and customer service!
”
- Kerrie Doolan
“
Natural Chemist gives me the option of free postage or express postage and lets me know when my products have been sent. The glass bottles I order are carefully wrapped in individual cardboard containers. Thank you for the great service!
”
- Simone Crane
