Natural Chemist have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent product and service, good price. Thank you.
”
- Marilyn Smith
“
Website was Easy to navigate, price was the best I could find, product is excellent and delivery was very quick to a rural area.
I’m a first time customer and based on my experience I will definitely use Natural Chemist again.
Many thanks
”
- Stephen Grigson
“
Fast postage good price good product.
”
- Scott Youl
“
Staff very helpful and I’m so happy with the prompt delivery.
Thank you :)
”
- Rita Panetta
“
Super fast delivery
Very happy 😁
”
- Anonymous
“
Items packed well, and prompt delivery! Seeing good health results from my products.
”
- Anonymous
“
my product wasn't delivered and you guys refuse to refund me.
”
- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
Good reputation, backed up with trusting service , good to be able to call up if there is a query, & talk to nice person
”
- Paul Lyons
“
VERY HAPPY WITH SERVICE. EASY TO ORDER AND RESPONSE GREAT. SERVICE WAS GOOD AND GOODS WERE DESPATCHED PROMPTLY. VERY GOOD SERVICE.
”
- BILL WHITLOCK
“
Excellent product and service, good price. Thank you.
”
- Marilyn Smith
