Natural Chemist have a Customer Happiness Grade of C-. Customers love their delivery and customer service but are unhappy with their prices and refunds.
“
Picture of product did not match description , instead of expected 90 tablets per box only received 45 of Harmony Day and Night. Paid way above market price due to misleading representation of the product. Expect reimbursement for 180 tablets that were not honoured on delivery. Extremely disappointed with outcome.
Cheryl.
”
- Cheryl Young
“
I haven’t received the goods yet so can’t comment … in terms of price and fact it has to be sent from Qld means it’s too expensive to use and too long a wait over 10 days and still might not arrive before Xmas … I will try and source more locally in future
”
- Anonymous
“
I ordered an afvertised product of $41. I received a replacement of $27. The original product has now been removed from the website. Apparantly the 'retail price' of my replacement has now been upgraded. What a joke! The retail price is still advertised as $27 Future customers, please be aware!
”
- Anonymous
“
Just received it yesterday, don’t know how effective it is yet...what I am not happy about is why the courier service made me pay another $10 for delivery and tax, although I already paid the delivery fees when I ordered from your site !
”
- Rouf Khatib
“
Excellent. Fast delivery & even wrote my name on the bottle. I Definitely recommend them.
”
- Paul Solomons
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Delivery was extremely fast. Would order through them again.
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- Anonymous
“
my product wasn't delivered and you guys refuse to refund me.
”
- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
Fast service
Great pricing
”
- Donna Christie
“
Just received it yesterday, don’t know how effective it is yet...what I am not happy about is why the courier service made me pay another $10 for delivery and tax, although I already paid the delivery fees when I ordered from your site !
”
- Rouf Khatib
“
Very good service
”
- Peter Elliott
