Natural Chemist have a Customer Happiness Grade of C. Customers love their delivery and customer service but are unhappy with their refunds.
“
Picture of product did not match description , instead of expected 90 tablets per box only received 45 of Harmony Day and Night. Paid way above market price due to misleading representation of the product. Expect reimbursement for 180 tablets that were not honoured on delivery. Extremely disappointed with outcome.
Cheryl.
”
- Cheryl Young
“
I haven’t received the goods yet so can’t comment … in terms of price and fact it has to be sent from Qld means it’s too expensive to use and too long a wait over 10 days and still might not arrive before Xmas … I will try and source more locally in future
”
- Anonymous
“
I ordered an afvertised product of $41. I received a replacement of $27. The original product has now been removed from the website. Apparantly the 'retail price' of my replacement has now been upgraded. What a joke! The retail price is still advertised as $27 Future customers, please be aware!
”
- Anonymous
“
Very prompt in delivery. Very happy with purchase.
”
- Sandy Caut
“
Extremely fast dispatch for delivery of order
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- Catherine Bush
“
I love the Natural Chemist for all our needs as a family.
Easy to order and find what is needed and such quick delivery
🚚 👏🌟💕
”
- Jan Darvall
“
my product wasn't delivered and you guys refuse to refund me.
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- Diego Leiton
“
Poor response from a person called Tayla re: refund on a mistakenly ordered measuring cup. Then I received a better response from someone called Annie, however it was bad customer service and unnecessary for her to add "we've never had this complaint from anyone else". It's wrong to use that argument---it's extremely invaludating
”
- Kelle Cunningham
“
It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.
”
- Sonja Karpf
“
Prompt and professional Service complimented by quality product
”
- Ed JENNINGS
“
Was directed to Natural Chemist by my MD. Great products and great service. Thank you.
”
- Anonymous
“
Fast service
Great pricing
”
- Donna Christie
