Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

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“Finally a good that my picky Schnoodle will eat with enthusiasm! So nice to see a clean bowl and a contented pup. I was impressed by the quality of the product and the fact that the packaging is plastic free is a big bonus too.”

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Posted 3 years ago

“When I got my puppy in 2018 I suddenly realised the amount of plastic that came with his food was huge. I searched for an alternative and found Naturaw. I love the simplicity of sending the wool back and I cut the containers up and put them in my compost bin. The quality of the meat is good and I now have two dogs who love their meals.”

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Posted 4 years ago

“My dog LOVES Naturaw, we have tried a lot of the others in the past, but it is very clear that the flavours and texture of Naturaw is preferred in our home. The deliveries have always gone like a dream. We always send back our wool packaging and love the fact the packaging is so sustainable! The support team are always very quick to reply to any questions about the products.”

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Posted 4 years ago

“I cannot fault this company in the slightest.. I moved back to the UK and was really concerned about getting the right food for my main man.. These guys do exactly what they say on the tin, and more .. impeccable service, delivery, quality care, as well as customer care, not to mention absolutely impeccable food .. If you want someone to rely on, these are the people .. x”

Naturaw 5 star review on 16th August 2021

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Posted 4 years ago

“We are so impressed with this dog food, especially the non-plastic packaging, the fact that you recycle the 100% wool wrap and our dog Bertie enjoys it. Website is colourful and easy to navigate too. Excellent next day delivery if ordered before noon Mon-Thur. We previously purchased from a different raw dog food company but switched due to the polystyrene and plastic packaging! Many thanks Naturaw!!🙂”

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Posted 4 years ago

“Ordered a large box to try and received nice assortment of flavours. Photo below of Thandie helping to unload the box. Meat looks nice quality and the dogs are enjoying it; so are the cats, who are very much more exacting in the quality control role. Love that the packaging is compostable / recyclable and having no problems scraping the meat off the bottom of the carton (as mentioned in some reviews).”

Naturaw 5 star review on 15th August 2021

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Posted 4 years ago

“We’re time raw feeders and couldn’t be happier with Naturaw! Our dogs love getting to try the different flavours and after the initial confusion of the texture (as it’s not kibbble) they wolf down their meals every day! Also the amazing next day delivery is a life saver when you don’t have excess freezer space!!”

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Posted 4 years ago

“excellent service and cannot fault the delivery”

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Posted 4 years ago

“Fast efficient service. My dogs love the food, they have taken to it very well.”

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Posted 4 years ago

“Great to see a company moving away from plastic containers. Dog food is great, no complaints from my Springer Spaniel, will definitely be ordering regularly from now on. Glad I stumbled upon the web site and the Naturaw team.”

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Posted 4 years ago

“I've ordered from Naturaw a few times and every time I've been impressed with both the customer service and product. My dogs love the food and it's solved both their allergy problems. I recommend Naturaw to every dog owner I speak to! I wouldn't buy anything else.”

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Posted 4 years ago

“Delivery was prompt and Ruby LOVES her food!”

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Posted 4 years ago

“Really quick and easy delivery, the food calculator is helpful too with growing puppies. One of my puppies has a very sensitive tummy and moving her to Natureraw has really settled things down, she’s much happier and both dogs love the food!”

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Posted 4 years ago

“Really impressed with the quality of the food, the website, packaging and delivery. Luckily, the small 28 day repeat order box is the perfect size for our WSC too”

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Posted 4 years ago

“Overall, pretty good I’d say really. Only quibbles for me would be DPD charge for delivery and the container in which the product is contained in. The product adheres to the sides on every box I’ve had and I’m losing quite a lot of product if you add it up cumulatively.”

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Posted 4 years ago

Hi Neil, thanks for taking the time to write a review Re: the product sticking to the tubs, don't worry we are on it. It's been a lot of work (to keep it all fully compostable, we could have easily just chucked it in plastic to solve the issue) but we'll be launching new packaging later this year that is coated in some clever stuff that stops that happening.

Posted 4 years ago

“My dog loves her dinner now! Super easy website to navigate, orders arrive quickly and in a well insulated state so I don’t have to worry about them defrosting if I’m out and Twix loves her food now so it must taste good!”

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Posted 4 years ago

“I switched my 10 year old dachshund over to a raw food diet last year. It was the best decision I've ever made for him, he looks 5 years younger and adores his food. I chose to begin a subscription with Naturaw because of their no plastic ethics. I've been thrilled with the service we've received.”

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Posted 4 years ago

“Very good quality food and can’t fault the customer service”

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Posted 4 years ago

“My dog really loves this food and I was happy to find something that has better options in terms of the packaging that is used.”

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Posted 4 years ago

“excellent customer service. and apart from my dogs thriving on Naturaw food, I love your ethics, no plastic packaging and re-usable wool insulation. thank you so much.”

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Posted 4 years ago

Naturaw is rated 4.8 based on 2,701 reviews