Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

267

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quality of this food. Great for our four legged friend but also great for the environment and animal welfare. The team has always been on hand to help answer our questions and our orders are always on time and packed well.”

Helpful Report

Posted 4 years ago

“Murphy loves all the raw food he gets as part of the bumper box we buy him. We love the ease of ordering, the great service and prompt delivery. It’s all so easy”

Helpful Report

Posted 4 years ago

“Great speedy delivery, great eco packaging and my dog loves it.”

Helpful Report

Posted 4 years ago

“Amazing company, have nothing but praise for them! Before Charlie was on a good kibble. He had been on this kibble since he was a pup. We had no reason to question his food, but looking back it hadn’t been right for him. And as the years went on i feel so bad to say, that it gradually had an effect on his digestion. To the point last year that we ended up going back and forth to the vets, more times than I can remember. I honestly thought we were going to loose him. He would get trapped wind and become stressed and scratch and pace until he burped. And this happened many times a day, sometimes lasting for a good couple of hours. It was awful seeing him like this. He had diahorrea for over a month as it got worse, and he began coughing and retching and bringing up blood in the form of coffee beans. He also passed quite a lot of blood. It was just awful. A friend of mine suggested raw food. It was my last resort, and to be honest, I didn’t really want to try it. But I was desperate. I so so so thankful she did, and so grateful I tried it!! I cannot emphasis the change that happened in my little love. Overnight his diahorrea stopped! And his burping and trapped wind became less and less over the coming weeks. We even bought the tonic herb mix too, and started to introduce this a month later, and I really believe this has helped to heal his gut as his burping is literally nil now. He has been on Naturaw since September 2020 and started the tonic around October. It is now July and wow, could cry because my Charlie is content, happy, has put his weight back on as he lost so much. Neighbours were commenting on his weight. I just don’t want to think about how he was and how I just did not realise it was his food, and a good dry kibble food supposedly. I honestly feel so bad that I just did not know, but I am incredibly grateful to this company who base it on their own dogs. You have saved my little love, and for that I will be eternally grateful x”

Helpful Report

Posted 4 years ago

That’s not water in our eyes, honest… Thank you so much for sharing. It’s humbling and immensely rewarding to hear about the difference the real food we are so passionate about has made to pups lives. Naturaw started as our own quest to provide the best for our own dogs, things got a little out of hand and here we are today. Stories like this are why we do what we do. Xx

Posted 4 years ago

“Bailey my Cockapoo absolutely loves Naturaw food and can’t wait for meal times. I find the 500g tubs very convenient for storage and they are easy to divide into equal portions for meals. As I am very conscious about the survival of our planet for future generations I know I am doing my bit when it comes to the disposal of the compostable packaging. I would definitely recommend to those who are not already using Naturaw.”

Helpful Report

Posted 4 years ago

“Our dogs are very happy & healthy thanks to the raw diet we feed them on. Naturaw makes this even better by providing their food in completely plastic free containers, which are compostable & they arrive in a cardboard box insulated with sheep's wool. A perfect combination & a guilt free shop. Thank you Naturaw...keep up the good work! :)”

Helpful Report

Posted 4 years ago

“Very happy with products, packaging and service, with the exception of the wild venison chucks, which were sadly far too fatty. Scored 4/5 due to lack of variety only..”

Helpful Report

Posted 4 years ago

“Can't rate naturaw enough. The dogs abd our cat love the food but for me the home compostable packaging is the real selling point. Plus I always return my insulation liners for discount on my next order.”

Helpful Report

Posted 4 years ago

“Dogs love the balanced meals, fast and reliable delivery, good eco packaging. highly recommended!”

Helpful Report

Posted 4 years ago

“Great food. My dog loves it and is thriving. Good delivery service. I don't like not being able to speak to anyone though - would much prefer there to be a phone number. Email contact is efficient but not personal. Also would have appreciated am email to all your customers to inform us of your move from Hessay as I used to use the shop there.”

Helpful Report

Posted 4 years ago

Hi Wendy, thanks so much for taking the time to leave us a review. We are looking at adding a phone line in the future but we are a small team and all involved in making and dispatching the food on a daily basis to cope with demand, we find the team can deal with customer service far more efficiently via email. Xx Ps. We did send an email! We also had notices up at hessay for a couple of months before we moved. That said - our apologies if you were non the wiser though.

Posted 4 years ago

“We're all big fans of Naturaw in our house. The humans love the plastic free packaging & the wool coolers & the dog loves all the chicken varieties. He's pretty picky, but as long as it's chicken, his plate is cleaned!”

Helpful Report

Posted 4 years ago

“A very handy product if you don't want to DIY. It comes in compostable tubs and recyclable sleeves with not an ounce of plastic in sight which is fantastic. There are other companies out there that do ready made meals but to be able to feed your dogs well and look after the planet at the same time is a massive plus for me. Highly recommended”

Helpful Report

Posted 4 years ago

“Get a box delivered monthly - the dogs love it and the delivery is seamless, and fact that the packaging is all recyclable is a real bonus. The selection each month is great and is done for you so it’s so easy. Great quality too, two very happy dogs”

Helpful Report

Posted 4 years ago

“I really like the dog food for my dog and I like the company's ethos, but I don't like the fact that they are inflexible with the subscriptions boxes and won't substitute a flavour. My dog won't eat the All Chicken flavour, and the company won't switch it, I tend to get 4 of these tubs each month and my freezer is now full of the blasted things! But I haven't cancelled as my dog eats the other flavours and I believe raw dog food is the best for her.”

Helpful Report

Posted 4 years ago

“We have been using raw food from this company die to digestive issues with our dobermann. Excellent customer service and delivered on time exceot one occasion where there was a problem in transit with courier who delivered a day late. Following an email, this company was sure to send out more raw food no questions asked. 5 star”

Helpful Report

Posted 4 years ago

“Great product at a good price. Excellent customer service that delivers exactly when you've booked it. Food is gone in a bout 3 seconds flat with the dog looking at her bowl for more. Cant recommend enough.”

Helpful Report

Posted 4 years ago

“Flash loves his mince - his all time favourite is Heart & Tripe. Least favourite is All Chicken and he thinks the Fishy treats are amazing. Thanks for making such great food for our furball.”

Helpful Report

Posted 4 years ago

“I feed Naturaw to cat and dog and they love it. The mixed taster packs I get are delivered monthly and stored in the freezer. I defrost the following day's ration as I feed today's and feed it straight out of the pack. The pack then makes an excellent fire lighter! No waste, no washing up, everyone's happy. If I'm travelling I take a frozen pack so it keeps. Both animals are always healthy and lively and happy..... and calm. Thank you :-)”

Helpful Report

Posted 4 years ago

“Delivery is always on time and I love the totally recyclable packaging for both delivery and the boxes the food comes in. My Dog just loves it and wolfs it down every time.”

Helpful Report

Posted 4 years ago

“My dogs love the raw compleat 500g packs , I haven’t found a variety they don’t like , absolute favourite is the Wagyu beef but lots to choose from . I have used many brands but find Naturaw the best by a long way , its never a sloppy mixture and not smelly , i would definitely recommend trying the starter box . I own and breed toy poodles and they can be fussy eaters but mine eat every last bite . I have used the puppy food and i can honestly say it’s brilliant, never an upset tummy and they love it . People do comment on how great my dogs look and i do think naturaw plays a big part in that .”

Helpful Report

Posted 4 years ago

Naturaw is rated 4.8 based on 2,701 reviews