Hi Carol,
Thanks for the review! That shouldn't be happening - its usually down to the sensitivity setting and the camera's position. Get in touch with one of the team via the website and we'll be happy to help get that sorted!
Thanks,
James
“This trailcam is working well, it's saving me a lot of money in replacement batteries, it been in the woods for upto a week at a time and the batteries a still fully charged, but as for the app, this is not good, and seems to have a lot of bugs that need sorting out, main problem it does not dislpal videos on the phone, especially after fe-formating the card, the only way i have been able to get it working again, is to uninstall the app and then reload it, not good.”
“Camera works well, good signal on the Wi-Fi connection when camera is placed at the back of my garden. Only negative point is the short battery life.”
“A very neat little unit. I was particularly keen on the solar charging to extend battery life. I've used cheap "budget" trail cams before and their battery life has always been shocking. This one seems well thought out and effective. Video and stills are clear and the interface is simple enough.
Note that "local wifi" means you can connect to the camera with your phone when you are near the camera i.e. the camera makes its own hotspot. You can't stream or connect remotely over the internet using your home wifi like the Birdcam Pro. I suggested the website text is clarified on this point. Also this has a different app to the excellent NatureSpy Birdcam Pro and WildCam.
Excellent service from the NatureSpy team. Fast delivery.”
Hey Andrew,
Thanks for the review. The webpage for this product says that the WiFi is local WiFi only in several places. The 3rd main 'features' section, entitled 'WiFi Managed', specifically says;
"You can connect to the Helarctos wirelessly, via a local WiFi connection.
When within 25-30ft of the camera, use the App to connect, download footage, change settings and see a live view."
The 3rd FAQ regarding the WiFi also says exactly how this works. There are 5 separate mentions of the local WiFi, including in the short description right at the top.
For an internet-connected WiFi product, that would be the WiFi WildCam 2. Its not a problem if you want to swap your camera to one of these - just get in touch with our team and we can sort.
Given it is mentioned so much, including quite explicitly how the WiFi works, I'm thinking you've maybe been too excited and clicked the 'Buy' button before reading the product info! If you would be so kind as to reconsider your review and rating that would be great, but no problem if not.
If there is anything you need, just pop us an email.
Thanks!
James
Hi Chris,
Thanks for the review. They sold out at Christmas, due to unprecedented demand. We have more on the way as soon as possible, and production has just finished.
Perhaps giving us 3 stars for that is a little harsh, if (and I hope you are) you are happy with the current camera you have... could I invite you to reconsider that, or is there anything else we can do?
Kind regards,
James
“I got camera as Christmas present. I love it but am finding the app difficult to work with
I can't always get the option screen to come up when I need it and when I needed to identify a bird couldn't get the microphone. I'm sure it's lack of knowledge on my part but it's annoying when the moment has gone. Any help would be appreciated. Linda Graham”
“The camera is excellent and produces very good images of Foxes in my garden. WiFi link is a bit tricky to set up but is reliable. The app is a bit quirky to use especially trying to save videos to a phone. Would benefit from having a windows app so that it could be controlled from a PC.”
“Rather a poor instruction manual. There is insufficient detail of the setup process and I am left fumbling about trying to recall the pictures taken. I am not at all technical and your approach assumes some technical experience. I will say that you have a very helpful "Deep Dive" video but that did not help with the more basic operation.
And a further question, is there any way to check the framing of the object? I can see how this can be done once the camera is closed.”
