Hi Emma, thank you for your feedback, and I’m sorry to hear you haven’t received your order. According to the tracking information, your parcel was marked as delivered. However, we understand how frustrating this can be, and a member of our team has already reached out to help investigate and resolve the issue.
“I ordered 10 days ago and shipping says it's just now on a plane to to the US. So, if you're not in Australia, I'd say to be prepared for a very delayed delivery.”
Thanks for your feedback! We make it a priority to get your herbs to you quickly and understand that delays in tracking updates can be frustrating. Your order was shipped within 24 hours, and tracking shows it was delivered within the expected timeframe. Sometimes, international tracking updates can be delayed while the parcel is in transit, but shipments continue moving as expected. If you ever need help with tracking or locating a parcel, please reach out. We can contact your local postal carrier and get an update for you.
