“I wouldn’t even give 1 star but I had to, to write a review! The worst customer service I’ve ever experienced and worst customer service manager (Jamie) I’ve ever spoken to! I ordered a sofa in beginning of June and still haven’t received it or a date of delivery! I’ve had to call each time to question when my sofa will arrive and each time I’ve been told different a different story. No one ever calls back when they’ve said they will. Please do yourself a favour and don’t purchase anything from this company!”
“If possible I would give zero stars. We have ordered a sofa on Sunday, 30th May from Natuzzi Brent Cross and were verbally told a delivery lead time by the sales assistant as 8-12 weeks but should expect the delivery in 8 weeks if lucky. We didnt get any information until 13th week in September when I called the store only to hear that they were trying their best to deliver ASAP. I asked why is the customer not being informed of the delay? And I was told I am on the list of people to be called and I asked will I be called fir further updates at least and I was promised I will be. It is the 17th week now and I have called the store a few minutes ago and they are saying the delivery will be possibly in another 5 weeks so late Oct/early November. Again on asking why am I not being updated I was told that I am on the list ! I am totally stuck with no sofa ( we had a big family function which went by without the sofa) and no cooperation from the company at all. I would never ever buy anything from Natuzzi as they have no sense of customer service at all and I would ask everyone to be wary of their customer service and delivery promises with no way of cancellation rights available. The receipt says Aug-Sep so if it’s November there should be a way to cancel the order but they have taken the advance of 1100 pounds with no sign of delivery.I was called on the day this review went through demanding balance money, when I requested for compensation for the excessive delay explaining no updates were provided, the manager rudely said we are a phone call away so you should be the one calling!!! Never ever go near this company....”
“DO NOT USE THIS COMPANY !! THEY ARE CHEATING LYING b****
WE HAD A £3,000 SOFA FROM THEM IT LASTED 3 WEEKS THEY REFUSED TO REFUND AND ONLY OFFERED A REPAIR.
iT HAS TAKEN MY CREDIT CARD COMPANY 9 MONTHS TO GET THE MONEY BACK. THANK GOD WE USED A CREDIT CARD TO PAY!! OTHERWISE WE WOULD NEVER HAVE GOT OUR MONEY BACK.”
“Never by sofa from natuzzi I bought 2 3 seatr sofa from natuzzi after one week it's broken it's cost me 6300 pound they're just cheating people the leather is very bad quality the stop is setting thir
That how to cheat the costumer i have very bad experience please don't buy from natuzzi”
“Do not buy from this company!!! They will mess you around with delivery dates. Were told we would have our sofa by July, then mid August and now September!!! Awful service AVOID AT ALL COSTS”
“So surprised with their customer services. They are cowboys. I bought exdisplay sofa from Brent Cross Natuzi outlet. I did not collect the sofa in order to make some measurements at home. I came the day after to mention that it will not fit my place but they refused to refund my money. So they got my money and sofa at their store until today”
“My complaint is with customer services, having purchased my sofa 4 years ago at an expensive price tag I contacted Natuzzi customer services as the foam in the seats and on the back had totally collapsed, they sent an assessor round who advised me it was out of warranty and also that Natuzzi use a soft foam which does not last. Told sorry I could pay to have it refilled at my cost. Customer services didn’t want to know the reply sent to me was Curt and dismissive, asked for contact details of CEO but told this information I’d not available and I have not been able to find it on line.
Stay clear of Natuzzi furniture as it’s not made for use just good to look at. Not what I expected from an expensive sofa.”
“My Brother and I purchased £52,000 worth of furniture.This was an export purchase so there was a huge amount of Vat refundable. The sales team were extremely excited at such a large sale .That changed as soon as the goods were fully paid for .There was a long delay to delivery with absolutely Zero communication, all the managers went into hiding. When they eventually delivered the goods ,there was items missing and the Vat refund became a problem.We experienced lies after lies from a Manager called Jamie .
Upon demanding access to the directors ,we were told because of data protection,they are Not allowed to give names of directors or the General Manager .We are still fighting over resolving these issues.This is a Criminal Enterprise.”
“Total dissatisfaction. DIESIS Sofa.
What can I say, never been so disappointed with a purchase. Missed delivery window by a mile, when we eventually got our very expensive sofa we cannot use it as it is so uncomfortable. Natuzzi’s customer service have basically said they are not willing to do anything as it was a custom build. We couldn’t view the exact item in the showroom as we wanted the sofa bed option which they only had in a different model, which was fine but when we received ours it was totally different with thinner cushions offering no comfort whatsoever. None of this was mentioned at point of sale and we did ask. Total waste of money, currently looking for a replacement and thousands out of pocket. I expected much more from such a name. Will never buy from these again!”
“This company is just a big show off, the amount of money they charge for there sofas is NOT worth it.
It’s cheaply done product, I received my delivery on November not even 3 months and we have to call out a sofa technician.
On foot rest cushion is lost it’s firmness and grips and it shanked in.
Called again to customer service and they said we have to looking in to it...
West of money and now we have to spend hours on phone to resolve this issue each week.”
“Can you give less than 1*?
DO NOT USE THIS FRANCHISE. They cheat you on everything. They use alternative names for their products compared with the Natuzzi website and when challenged they admit that this is to prevent price comparison. We were charged more than 30% more than we could pay for the identical product from another Natuzzi store, but they flatly refused to price match and have held on to my deposit, yet they have never placed the order with the factory. They do not take my telephone calls and ignore my emails. A really nasty manager/owner is only interested in short term gain and doesn't care about protecting his reputation.”
“Bloody awful ! 9 repairs in 18 months - left with chair in pieces fur over 2 months - no one it head office, on line or in store wants to take control of issue - ignore all calls and emails - gave asked for a refund - all ignored- £11500 - not cheap! Looks great - but every piece broken at sone time in last 18 months”
“Terrible service, damaged sofa arrived, then was poorly repaired. Agreed to pay compensation, which hasn’t been paid and now no longer reply to emails. Avoid this store”
“BUYERS BEWARE - your foam in your sofas will fail and sag with the slightest use, our sofas we've owned for just over 2 years have now sagged, when we contacted Natuzzi in Brent Cross, they took great pleasure in telling me that it's out of warranty and nothing to do with them. We paid nearly £6000.00 for these sofas as a designer showpiece, but now it seems it was a total waste of money, we could have gone to DFS and got some at a fraction of the price. Customer care was horrendous, 'she' just wanted to get off the phone it's seems. Please be wise about buying from these sharks.”
“Very poor customer service ,rude and unfriendly
they dont know much information about the furniture
Im sorry to waste my time and go to brent cross Natuzzi.
I will never go there again.”
“One of the worst customer service I have ever seen in my life .
the stuff are rude ,unprofessional and not friendly. I asked them for more than two weeks about a sample and never received them ,they called me and shouting at the phone .
so disappointing for me .”
“very poor after sales service . More like “ wash their hands off after taking your money “
approach .Bought sofa and colour mismatch , pointed straightaway at the time of delivery, documented in the notes still when no one contacted approached myself and answer given that colour difference is NOT considered the fault. When explained that was specifically asked before placing the order got told
that’s not witnessed so cannot day who said what . Basically
it’s non refundable non returnable and sod with it . Good Bye . We have got your money who cares now .”
“Be aware of Natuzzi. Purchased a sofa from Westfield Natuzzi store. Enquired with a specific explicit query if it will color match the previous sofa bought from different but Natuzzi store . I was given a very firm assurance that “ different store “ doesNOT matter as it’s the SAME company and Code .Delayed delivery due to Covid, expectable but the moment delivery Person took the plastics off I immediately pointed to a shade difference and got them documented so someone could contact me straightaway but no one contacted. Eventually when I did bring this to the notice of store manager got a blank refusal and same from the UK customer service manager refusing blankly as this being the fault with no replacement or compensation. Explained the placement was ONLY done on this assurance otherwise would have gone to a different store but blank refusal. Now it feels wrong or skewed information is given just to get the sales form their shop.In the end customer has to suffer , very sour bad expensive experience from Westfield Natuzzi store.
Advice
Confirm and best to get in writing or recording whatever is enquired or agreed prior to placing the order.”
“I bought natuzzi sofa it cast me very expensive after one week the leather became stretched and crease don't buy natuzzi sofa it's very poor quality they are cheating people.”
