NBA UK Reviews

Name: NBA UK
Rating: 1.95

2.0 Rating 22 Reviews

23 %

of reviewers recommend NBA UK

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2.0

Based on 22 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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NBA UK 4 star review on 24th February 2023

Bhuwan

MTim23

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attempted to purchase a jersey and a sweatshirt as registered user from their online store. Hereby, I will try to recapitulate briefly my nasty experience, which in not only unacceptable for the current established practices in the market but, I dare to say, transcends the boundaries of common acceptable manners and jeopardizes common courtesy. The order was never completed (due to a system malfunction) and the payment procedure was not finalized. I decide to try once more with the same result. So far, so good, you might think; nothing bought, nothing paid, nothing to worry about. The fly in the ointment is that, although I have not received any confirmation email from the server yet and the order does still not appear in my account page (that section remains blank), my credit card was charged twice! I have already turned to the site by email (4 messages in total) and received just 1 answer (it just mentioned that the debacle was attributed to a technical problem and that the confirmation message has been sent to all affected recipients - it didn't reach me, nevertheless). Until now I have not been given any logical, personalized, detailed explanation for what happened and so I was obligated to send them a formal letter of complaint. Meanwhile, I am not aware if and when am I going to receive any articles and whether the amount will be refunded (I have repeatedly required them to do so). Unfortunately, the current situation can be only as quite horrendous described and thanks to the incompetence or, rather, indifference of the customer service department, it signifies a deadlock. I am still waiting for an apology, a shipment notification or any form of compensation. It is immensely incomprehensible and totally unfair to incur such a financial loss, to vacillate between precariousness and hopelessness or simply pour money down the drain because of the mediocrity or, I dare to say, the aloofness of their customer service department. To put it in a nutshell, the communication gap, the below-average service and the tendency to neglect queries from clients lead to an absolutely exasperating feeling.”

Helpful Report

Posted 4 years ago

“It has been more than 2 months and my orders have not arrived. On top of that, they have been stalling me to refund the money like they asked me multiple times my shipping address in order to refund my money. I will contact my bank about this issue because they have no intention of solving it. This place definitely feels like a scam!”

Helpful Report

Posted 3 years ago

“I bought a Brooklyn Nets jersey for my son for Christmas but had to buy a ‘personalised’ Kyrie Irving 11 jersey as they had no pre printed Kyrie jerseys available. Within 4 months of minimal wear, the lettering had started to peel and the numbers and name letters were starting to appear a different colour to the BROOKLYN printing. I contacted nba which bounced me to a kitbag.com who dismissed my complaint due to time lapsed - apparently £45 for 6 months wear of a Hersey is acceptable to kitbag. When I asked how I could review the product online to stop others making the same ‘mistake’ and how I could feedback to Nike, kitbag stopped responding to my messages/emails. They’re happy to take your money but not happy to deal with poor products and poorer service. Shocking by nba store eu and kitbag.com.”