Near and Deer Reviews

Name: Near and Deer
Address: 2501 N 14th St, ,, Phoenix
Rating: 4.84

4.8 Rating 308 Reviews

96 %

of reviewers recommend Near and Deer

4.8

Based on 308 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

4802849761

Email:

dana@nearanddeer.com

Location:

2501 N 14th St, ,
Phoenix
85006

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Near and Deer 5 star review on 25th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, my experience wasn't great. You said you did custom colors, so I asked for something on the lavender-to-purple scale (my daughter's favorite colors). I got a mail from them with the top half purple and the bottom lavender, which was actually pretty cool, asking me what I thought, but then further down my e-mail box was a notice that it was already sent. So you had asked for feedback, which was great, but then sent it less than a day later, before I had a chance to respond. And then when I got it, it had clearly been painted layer over layer to the point where it was hard to see any of the details on the figurine. Maybe it had already been painted blue, and then got painted twice more in the purple/lavender experiment? So I can't say you did anything wrong. I got a lavender figure, as requested. You asked for feedback. You got it in the mail ASAP. But I wasn't honestly happy with the result. Definitely wouldn't order from you again. Sorry!”

Helpful Report

Posted 7 years ago

We have reached out to this customer via email and issued a refund for their purchase. We want everyone to be satisfied with their purchase! We encourage our customers to reach out to us directly if they have any issues and we will work to resolve them.

Posted 6 years ago

“We were happy with our purchase but as a U.K. customer we were stung with a hidden customs charge. The post office held the item until we paid £40 to release it, so beware!”

Helpful Report

Posted 7 years ago

We are sorry that you were surprised by your country's VAT charges. We include a disclaimer under the "Shiping Information" section of each product that alerts customers to this. "International Orders: We ship international! Orders to countries outside of the US (and sometimes Hawaii and Alaska as well) are shipped via United States Postal Service. Your country may charge you import fees of VAT taxes that are not included in the shipping price. We recommend that you look to see if you are subject to any additional fees prior to purchasing this item, as we are not responsible for paying any additional fees."

Posted 6 years ago

“The service/ site was fine”

Helpful Report

Posted 7 years ago

“It's cute for a fake resin deer. It's small- ish so don't think you're going to be getting this big over the fireplace piece. It's fun to decorate on Christmas with lights on the antlers.:) But it's overpriced far as I'm concerned. But it was a Christmas present so what are you going to do? All and all the hubby likes it.”

Helpful Report

Posted 7 years ago

“It's pretty good. One antler doesn't fit flush. And an ear broke off with a bit of a nudge but I super glued it back on. Smaller than I imagined also. But yeah it's what I get for shopping online”

Helpful Report

Posted 7 years ago

We appreciate your feedback. If you received a defective product with an antler that does not fit properly, we would be happy to send you a replacement or refund a portion of your order to make sure that you are completely satisfied with your experience! Please send us an email at rick@nearanddeer.com and maybe a photo of the defective antler, and we can do what we can to make it better for you!

Posted 7 years ago

“I really love the look of both pieces I purchased. However they are not the sturdiest pieces. I had issues screwing the horns of the antlers all the way on so they would stay. One antler continues to drop. And one longhorn horn fell off and broke prior to hanging. Though they are gorgeous pieces. Just not incredibly sturdy.”

Helpful Report

Posted 7 years ago

Thanks for your feedback. We apologize that seem to have received a defective product. We would be happy to send you a replacement or refund a portion of your order to make sure that you are completely satisfied with your experience! Please send us an email at rick@nearanddeer.com and maybe a photo of the defective antler, and we can do what we can to make it better for you!

Posted 7 years ago

Near and Deer is rated 4.8 based on 308 reviews