Neff Reviews

“ A simple question about a combination Neff steam oven to fit in my new home which also has currently Neff appliances wasted 22 minutes of my time on an international call because the UK Customer Service office does not know the meaning of the word promotion! Having been kept on hold for 12 minutes I was reluctantly passed to a manager who in a roundabout way, finally, imparted the information I needed. ”

“ There is nothing positive to say about either my induction hob or oven, both play up and less than 6months would certainly never have Neff again . Terrible customer service on top. ”

“ Door is full of debris due to what I think is a design error. Customer Service is dire just robot replies. Apparently the door has been designed to be taken off as it's accepted food will fall into the vents! I understand this is quite a challenge as a call out from Neff engineers is their favoured outcome. ”

“ com/uk/service/repair/book-a-repair-online or alternatively call 0344 892 8989 to book this with our customer services. ”

“ Absolutely disgusting service, we decided to go with Neff when purchasing our new kitchen because of an instore promotion with Wren, we have had to jump through a ridiculous number of hoops, whilst having provided all the necessary information. ”

“ Total cost over £300 Contacted NEF customer service (naff more like) to offer to return the old part for failure analysis and whether they would be willing to contribute towards the cost of repairs. ”

“ The cooker was fitted along with a new kitchen eighteen months ago I would strongly advise against buying this product the main oven door is the slide under design and badly designed at that When the door is in the open position it has a vent that faces upwards and no matter how careful you are it lets ingress to enter between the glass door panels because it looks unsightly you need to continuously clean the door to do this the door as to be removed and disassembled it’s a fiddle of a job that takes an hour and needs to be done regularly during my last removal and clean I broke one inner glass panel The cost from Neff £207 So it’s good wheez on their part you pay for their very bad design I spoke to customer service and explained my dissatisfaction but their response was Live with it I would never buy another Neff product ever ”

“ We bought an expensive inbuilt microwave that Jeff repaired within warranty and then it keeps breaking every 3-4 months. Need should recall the product and actually it would be good to provide some customer service rather than saying it has passed warranty. We know that it has but my question is that it needed repairs within warranty sh should ideally be replaced when same part keeps malfunctioning. ”

“ I contacted Neff Customer Service in the hope that it would be possible to increase the volume. ”

“ Dreadful customer service, engineer was horrendous! Told lies, shouted at me ! Bullied me, said offensive things to me, damaged my property. ”