“This was unfortunately a nightmare. What was a custom order turned into an international claims battle I couldn’t have anticipated. NeonBeach doesn’t initially disclose with you they are a chinese factory with a customer support staff based in the UK— meaning if your sign is shipping to any country outside the UK or US you are likely to be hit with a customs fee that tends to be for the same amount you’ve already paid for the sign— yes, you pay double what you initially thought the sign cost. Every inquiry I made would result in no response from their customer support. Luckily the package was rejected upon arrival. I genuinely can’t imagine the stacked on costs of the sign being shipped back to its origin on top of my refund.
Ultimately I was able to customize my sign from a local vendor for a third of the original price quoted to me by Neon Beach. It ended up all being very good research for the one I ended up with in the end:)”
“I had a sign made two letters were messed up. I couldn’t receive a replacement just a $50 gift card . It took two months to receive it when it already said 3-4 weeks.”
“If I could give 0 stars I would. I purchased a sign back in May 2020 and it was faulty as a letter is covering one of the holes so can’t be secured to the wall safely, they refused me a refund and said they’d send another sign. The second sign was completely different, had white font and was covered in glue on the acrylic backing. All the letters were different sizes and levels and it looked awful. I have asked for a refund again which you are entitled to if your item is faulty which my sign is. I’ve been dealing with this situation for over a year and just want my money back which I’m entitled to and they said I’d damaged the sign, making up all different reasons they’re refusing to give my money back. It’s disgusting. I’m still trying to get my money back but now they’ve stopped replying to my emails all together! ALL I WANT IS A REFUND!! AVOID THIS COMPANY!!”
“So far very poor, I ordered a sign which had to be cut in half for transit, I asked that the cable joint the two pieces would be minimal, I now have the product and the two halves are basically two signs, each with their own connection cable (to the led control beside the socket plug) and their own on off switch, this was made worse by the fact I can only plug one of them into the led/socket (until I get another connection) so basically I have lots of wires spoiling the aesthetics and atm can only use half of the sign. I’ve told them and after 1 week I’m still waiting re the two wires. The sign itself looks great, it’s just spoilt due to the wires and the wait for a working product”
“Ordered a 75cm wide custom design sign. On arrival the sign was less than 50cm wide. Have emailed Neon Beach and am yet to receive a reply in regards to why we haven’t received what was ordered. Customer service is shocking - these signs are not cheap and thoroughly disgusted that no one has got back to me in regards to a solution.”
“Shocking no sign, poor communication ordered in November no sign 6 months later when lead time was 2weeks.... Have requested money back via credit card. Multiple emails asking for trust pilot reviews though and my account says was shipped months ago when queried they advised it was not. Utterly disappointed in whole process. Would not recommend anyone places order”
“I'll give it 100 star if it's one piece but it's three pieces and it's hard to collect and hang on the wall even with specialist he couldn't put it correctly”
“I ordered my sign in Nov 2020 and still haven’t received it Despite repeated attempts to get a refund due to Neon Beach being in clear breach of the Consumers Act 2015 the matter is not resolved and I have had nothing back from Neon Beach to even acknowledge my emails or complaints. Next step legal advice. Shocking service.”
“Absolutely shocking service, do not use. I ordered a Neon sign in November which never arrived. I then emailed several times to be told they had problems with the UK supplier and they would reorder from the US but couldn't say when it would arrive. After months with no further contact I asked for a refund and was told they couldn't do this. I eventually threatened to involve my bank and finally received a refund 5 months later.”
“I ordered two products from Neon Beach on Cyber Monday as Xmas gifts. Unfortunately they didn’t arrive until January but this wasn’t a big deal as I had the option of gifting them for a birthday instead. When they did arrive I noticed that the invoices were from a Chinese company which I thought was strange, as I had checked the credentials of the company to ensure that they were manufactured in the UK. Why would a company lie about their product’s origin? I found this to be deceitful and have subsequently seen similar complaints from other consumers. I only wish I’d read the reviews before placing my order (silly I know and a valuable lesson learnt.)
Whilst one of the signs was fine, the other one was not lighting in the colour that had been ordered. It looked like there was a fault in the LED and the colouring was only showing on a few letters. Not an issue I’ll get in touch and let them know so that they can send a replacement. After many requests from them asking me to send numerous videos and pictures they denied that anything was wrong and refused my offer for me to send the item back for inspection (likely because they are not produced in the UK and shipping to China would be too costly for them). I’m absolutely furious with their response. They basically called me a liar and washed their hands of the issue. They did however offer a discount on a future order - a complete fob off. Essentially, if anything goes wrong with your product they will not be of any help despite the fact that you’ve spent hundreds of pounds with them.
So I’ll say this: DO NOT ORDER FROM NEON BEACH. They are a fraudulent company with a slick marketing machine. They drop ship from China and inflate costs to make a profit. If you do want a neon sign just order directly from China. You can find tons of companies on eBay and the cost is a lot lower than those on the site. You will also be covered by eBay’s customer protection services. I’m furious with myself for panic buying and not doing my research! I’ve asked my CC company for a chargeback so will have to wait for the outcome of that. Good luck to everyone who has been shafted and I hope that anyone considering buying from this company sees the reviews and spends their money elsewhere.”
