Netcetera Reviews

Name: Netcetera
Address: The Dataport, Ballasalla
Rating: 3.84

3.8 Rating 67 Reviews

70 %

of reviewers recommend Netcetera

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The Dataport
Ballasalla
IM9 2AP

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Netcetera 2 star review on 11th August 2023

Adam Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a non-business site hosted with Netcetera for over 10 years. Chosen because they were inexpensive and had solid reviews at the time. I run our works website and would never use Netcetera, though. I've only stuck with them because my package is so cheap. However there have been lots of problems. Webmail was always shonky and is now utterly broken. DB management is terrible. They've literally lost my site about 3 or 4 times. This year was the last straw - my entire site lost along with any recovery data held on their side. No apologies from them and now even when they got a database working again it's grindingly slow. Helpdesk sort of fix things but new problems always appear. They've gotten far less helpful, too. Not rude, but there's no sense of customer care. Dreading trying to transfer my domain away...”

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Posted 1 year ago

“Great until last week, when my two shared hosting sites have been down for over 5 days in a row. No status updates from support. They refer to this as a "minor outage".”

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Posted 1 year ago

“Finally escaped from Netcetera and horrible service throughout. Even leaving them was made difficult and has taken years. Everything is too much trouble, their systems don't work and support is the most unhelpful I have come across. Don't touch with a very long pole. Have finally escaped to Krystal Hosting who have been superb”

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Posted 2 years ago

“Can't even answer their support chat... been waiting a few days now for prices alone...”

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Posted 3 years ago

“I fully agree with other reviews, this hoster is awful and their 'customer service' seems to be run by a competitor that want to put them out of business. I've been a customer for over 5 years and they simply demanded that I remove important digitally signed files that have been there all these years. I had to move my business on the spot. I would NOT recommend these 5 persons (according to LinkedIN) running the show for anything else then a hello-world site. They do provide some humor in their payoff "Passionate about hosting, committed to service". Yea right!”

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Posted 3 years ago

“STAY AWAY. The customer service with this company is awful. I've been with them for the past 7 years and they've been nothing but hassle. My IP address consistently gets blocked, meaning I can neither send nor receive emails without contacting them to ask them to manually 'unblock it'. After which they NEVER give me a straight answer when I ask what the reasons for the IP address block are. They also never answer their phones. Save yourself a lot of stress and go with another hosting company.”

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Posted 3 years ago

“Stay away from these guys. I was affiliated with them and they figured out a scammy way to NOT pay up my commissions. Basically, as soon as I filed a request to withdraw my commissions, I start receiving emails stating that the sales generated by me (as an affiliated) were fraudulent. More specifically I received 34 emails that were saying that my commission was removed due to a fraudulent transaction. I contacted them and they said that these transactions were marked as fraud by their system. So convenient. When an affiliate requests for withdrawal, we mark his/her commissions as fraudulent so he/she will not be eligible for a payment request. What this has to do with you, as a consumer you might think? Well, if they are scamming their affiliates what is stopping them to not treat you the same as a customer?”

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Posted 4 years ago

“We've been ordering a .ngo domain in January, it is still not working. Dozens of support tickets did not help. Support always tells us to "be patient" and promises the problem would magically disappear in about 10 days. Still no progress. Never again!”

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Posted 5 years ago

“My site is hosted with netcetera on the designer package (£5.99 per month) and it is down with an internal 500 server error more than it is live. I have asked for the issues to looked into on several occasions and the response never addresses the root problem. The site goes live again for a few minutes and then it's down again. No one seems to listen!!! Very bad!!!”

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Posted 6 years ago

“Prompt resolution to my enquiry”

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Posted 7 years ago

“Netcetera could have made me happier if I hadn't needed about 6 attempts at making payment for my domain renewal. There seem to be continual issues with your payment system that need addressing.”

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Posted 7 years ago

Hi Stephen we're sorry to hear that you have experienced some issues making the payment for your domain and we wish to apologise for the frustration caused. I am going to reach out to you directly to make sure that this is resolved. Thank you for taking the time to write a review as we do listen to what our clients have to say as it helps us improve the service we provide. We will be directly in touch shortly.

Posted 7 years ago

“Good support, and renewal costs”

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Posted 7 years ago

“"Great support when in trouble and reasonable domain renewal costs unlike other hosting providers who like to sting you on the renewals. I have transferred all of my domains to Netcetera for this reason, have now been a customer for nearly 10 yeas and haven\u2019t been stung yet! Cheers"”

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Posted 7 years ago

Hi Westley, we'd like to thank you for taking the time for giving us some feedback. We're obviously very pleased to hear that you are happy with the services we have been providing and I will pass your comments on to the rest of the team. We sincerely hope to have you as a valued client for many more years to come.

Posted 7 years ago

“We have been trying to transfer our domain name to a new site for months. Netcetera keeps failing us. theindiancollectionltd.com”

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Posted 7 years ago

Hi Chris, and thank you for taking some time to provide us with some feedback. I'm sorry to hear about some of the problems you have faced migrating your domain away. I can honestly say that this is normally a very smooth process and can be done through your client area without too much hassle. Obviously we are sorry to hear about your frustration with this and we will investigate further to find out how we can improve upon this. Thank you for your feedback

Posted 7 years ago

“Great server performance for a very reasonable price. Good customer support. The only tiny minor irritation is the occasional sales pop-ups when logging in, and having to scroll down the client account landing page to access the shortcuts. Very good hosting service overall.”

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Posted 7 years ago

Hi and thank you for taking the time to write a review. We're pleased to hear that you're happy with the service we have provided for you and we will certainly take on board your feedback regarding the client area. We are actually in the process of making some improvements which will benefit all of our valued clients. Thanks for choosing Netcetera and we hope we can continue to provide you with a reliable hosting solution for many years to come.

Posted 7 years ago

“it was easily to navigate around”

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Posted 7 years ago

Hi Robert and thank you for your review. Glad you found things easy to do. Your feedback is appreciated and we look forward to keeping things easy ans hassle free for many more years to come.

Posted 7 years ago

“"" excellent friendly staff and service - always there to help and guide and to suit your needs NOT theirs!" ... highly recommended”

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Posted 7 years ago

Thank you Kirsten, we appreciate you taking the time to share your thoughts. We're pleased to hear that you've been happy with the service we have provided and we hope we can continue to provide you with a very reliable value for money service for many more years to come. I'll share your comments with the team and thanks again for your feedback.

Posted 7 years ago

“I haver been with Netcetera as my website provider for about 10 years now. I have received excellent service, great help when required, and good value package. Highly recommended. Victor S E Moubarak www.holyvisions.co.uk”

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Posted 7 years ago

“Used Netcetera for a few years new, competitively priced services backed up by superb support”

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Posted 7 years ago

Thank you for your review and for being a great long term customer. We look forward to servicing you over the years to come!

Posted 7 years ago

“Easy peasy renewals, even for me!”

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Posted 7 years ago

Hi Elaine, thank you for your feedback, it means a lot! We appreciate your business and for choosing Netcetera as your hosting provider.

Posted 7 years ago

Netcetera is rated 3.8 based on 67 reviews