Newday have a Customer Happiness Grade of C-. Customers are happy with their customer service.
“
🌟 A Rare and Refreshing Experience 🌟
In a world where genuine service feels rare, Michael Andrew stands out as a true gem.
”
- Elizabeth
“
We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud
”
- Mike Carter
“
The service provided by Newday credit card is worse than appalling! For a start they shut shop at 8pm and if you try to make a transaction after this time to a supplier you haven't used before it's more than likely you'll get your card locked.
”
- Anonymous
