Newegg Reviews

Name: Newegg
Rating: 2.18

2.2 Rating 33 Reviews

30 %

of reviewers recommend Newegg

Company Reviews

Questions

Metrics

2.2

Based on 33 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Newegg made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tessy

Newegg 1 star review on 23rd November 2022

Anonymous

Newegg 1 star review on 22nd October 2021

RTK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a 14TB drive for replacement because it was DOA when I got it. Their RMA page states 2-5 days processing after they get it back. It's been 15 now and they say another 5. No amount of excuses covers this ineptness when I only live 2 states away. Aside from shipping they've still had it now for 15 days! I talked to chat again today, after their “processing center” said everything was fine and it will send out in 1-3 days, and did NOT ship out today on the third day. After asking for a supervisor multiple times and the agent refusing, she finally HUNG UP on our conversation because, well it was time to go they were closing. What HORRIBLE customer service!! Completely unacceptable. Newegg USED to be good, until they allowed probly 1000 3rd party sellers on there, AND until their customer service went to $#*!. This and another recent return nightmare a few months ago have turned me completely off to them. I will not buy from Newegg any more. I could have refunded it and bought from Amazon and had it in one day. I only bought because it was 20 bucks cheaper... and now I have 50 bucks worth of headaches and unprotected files not backed up. They are just... BAD now. Do NOT buy from Newegg, they are the worst and lie. They told me first 2-5 days after receipt, then they told me d10 more days PLUS 3-5, then the 1-3 days, and still I don’t have any indication they are shipping this back. ATROCIOUS.”

Helpful Report

Posted 4 years ago

“They wait 3 business days to ship out an order. Customer service is non existing. Put on hold and after about 20 minutes you are hung up on. Only order from this place if you cannot find it any where else. Expect about 2 weeks for the shipment.”

Helpful Report

Posted 4 years ago

“I had been a Newegg customer for at least a decade or more without issue. One day I found that there were a bunch of charges on my account that weren't mine. Mostly someone hacked either Newegg or PayPal and those charges starting happening, I notified both companies, PayPal handle the issue very professionally, refunded my money and we moved on. However Newegg, took a different approach, they immediately closed my account and refused to allow me to purchase anything. I ended up speaking with the head of customer service at Newegg corporate who after some investigation came back and said that whenever I had a new physical address and a new bank and credit card I could open a new account. My husband and I moved to a new home two months ago and I needed a few things so I went to Newegg and opened an new account with a new email addy, new address, new bank, and new credit card. I opened the account without issue and ordered a new AV receiver. Two days later I get an email saying my account was blocked and they canceled the receiver order, but kept the money for an extended warranty I bought with the receiver. To this day Newegg has never spoken to me about why they did what they did, even though I was clearly not at fault. As long as there are credit cards some people will always find a way to steal your information. That being said, a person with a 780 Fico score shouldn't be denied purchasing from a company when the company your buying from gets hacked. Yet that's exactly what Newegg did. The little I've been able to talk with anyone they all agree that something was wrong and wanted to get my account open, but in the end someone always sabotages their efforts. All I can say is that Newegg is a disgustingly run organization that arbitrarily just shuts people off with no explanation. I find them to be very ignorant of how to treat customers and how to actually talk to a customer. They never do either. My purpose in writing this isn't to get Newegg to change because clearly they don't have that capability, I just felt someone had to expose how they treat customers when they clearly are at fault. I've never had a bill from them that wasn't paid in full immediately, nor have I ever returned things unless they were actually bad, this isn't about me or my buying, this is about a CHINESE company that thinks they are still operating in China and they can do anything they want without consequences, this review is part of the consequences of treating a good customer badly and then refusing to even speak with them.”

Helpful Report

Posted 6 years ago

Newegg is rated 2.2 based on 33 reviews