Newegg Reviews

"I ordered the LG 55 inch C2 OLED from Newegg on 11\/4\/22. The item was originally supposed to arrive on 11\/11\/22. On 11\/8\/22 the item was still in the warehouse and no shipping info was even sent to CEVA to pick it up, which I found out after calling CEVA and providing them with the tracking number Newegg gave me. Finally the shipper picks up the package after I filed a claim on 11\/8\/22 and the shipper had a delivery date of 11\/16\/22. After all of this my item was HUGELY delayed while in the shipper's posession! I contacted both CEVA and Newegg and all I got was \"This will be resolved shortley\". FINALLY after 2 weeks of waiting on the early morning of 11\/21\/22 the shipper called me and scheduled a delivery date of 11\/22\/22 between 12:00pm and 6:00pm that afternoon. I waited all day and the tracking never moved so I contacted the same phone number that called me to schedule the delivery with me only to find out that on the day of delivery Newegg contacted the shipper and told them to return the tv and Newegg took it upon themselves to resend another TV in it's place. Now I have to wait another who knows how long to get my tv AGAIN! I contacted customer support to request a refund and was told that I had to wait for Newegg to receive the original tv back before they could refund my money. This is not fair to me BY NO MEANS!! I never received the item so why should I have to wait for them to get the item back, which could take another 2 weeks or even longer after the episode I just had with them?! I should have been able to get my credit card refunded IMMEDIATELY after what I just went through! Seriously considering consulting my lawyer! I could understand if i actually received the item then sent it back to have to wait on a refund, this is ridiculous business practice and should be illegal!"

"Sales Fraud. Used sold as new and replacement takes a month!\r\n\r\n\r\nI purchased online a $1,700 computer monitor from Newegg as NEW but the product arrived in its factory box without a shipping box or proper padding. Item box had already opened, factory seal torn, and the product did not work. \r\n\r\nThis is Newegg's issue, not mine. But Newegg expects customers to wait for the RMA return to ship back and process, and then wait again for a replacement to be shipped. \r\n\r\nThis negatively impacted my small business and we'll never shop Newegg again."