“Ordered their product once and loved. Just bought the wife a new car so I ordered the carbon flex along with $200 dollars worth of other product. It’s been 8 business days and I still haven’t received a notice that it’s been shipped and the product hasn’t been delivered. I’ve reached out via email and text multiple times and keep getting computer generated responses. I was able to reach someone once several days ago and they told me my product would ship the next day but it’s now 4 days later and still nothing. They have basically stole my money at this point. If I could rate them a zero I would. Not because of the product. It because they have no way to reach anyone When I call now it tells me no agents available. Been like that four days in a row all day. If you’re worried about your money, do not place orders with these people.”
“I inadvertently placed an order not knowing that the wrong delivery address was indicated. I immediately sent an email asking to have the delivery address changed. I sent another email the very next morning. I finally received an email that afternoon stating that the order was labeled, but not sent and could not change the address and I had to contact USPD. I contacted USPD in Milpitas, CA. and CO. After a few phone calls they told me they couldn’t change the address and for me to request to return to sender. Now I see an email saying Nexgen refuse package and sent it back to 3040 Teller St. Wheatridge, CO. 80033. I am currently at 2245 Shiloh Ave. Milpitas, CA. 95035, where all my other purchases were sent. This is where I want the package sent as I directed again once I knew the package was returned.”
