“Would love to have tried the product, but I’m still waiting for it to ship.
Your website said it is with USPS, but USPS says they haven’t received it and it’s been more than a week.
Not a good sign🤔”
“Love the product. The shipping and customer service need a lot of work. Original order was "lost" by the carried. Supportteam was vague on the resolution. I Ffinaly received my order after almost two weeks. If I wasn't so pleased with the results of the products I wouldn't order again. Please work on the shipping and customer service department.”
“You must be kidding me.
Your quote of
“ We would love to hear from you”
I sent previously sent you my review of my order and it was negative. Consequently, I never heard back from you.
Now you ask for me review of my most recent order.
The scratch/ swirl remover does not work.
Please send me a refund or give an equal credit towards the ceramic coating which works great.
However, history and my suspicion is that I won’t hear from you.”
“I was excited to resume getting Nexgen supplies after relocating to another state. I got an email stating that my order was delivered, but I never got it. Instead my order was shipped to a previous address. The email notification had part of my current address in the delivery details. I called Nexgen to speak with a representative and he stated the order was delivered to another address and that it was not their fault. Disappointed, but I did get refunded! Not sure whether to order again because of little attention to detail.”
