“Love the product. The shipping and customer service need a lot of work. Original order was "lost" by the carried. Supportteam was vague on the resolution. I Ffinaly received my order after almost two weeks. If I wasn't so pleased with the results of the products I wouldn't order again. Please work on the shipping and customer service department.”
“You must be kidding me.
Your quote of
“ We would love to hear from you”
I sent previously sent you my review of my order and it was negative. Consequently, I never heard back from you.
Now you ask for me review of my most recent order.
The scratch/ swirl remover does not work.
Please send me a refund or give an equal credit towards the ceramic coating which works great.
However, history and my suspicion is that I won’t hear from you.”
“I was excited to resume getting Nexgen supplies after relocating to another state. I got an email stating that my order was delivered, but I never got it. Instead my order was shipped to a previous address. The email notification had part of my current address in the delivery details. I called Nexgen to speak with a representative and he stated the order was delivered to another address and that it was not their fault. Disappointed, but I did get refunded! Not sure whether to order again because of little attention to detail.”
