Next Reviews

“ Account in credit (my money) and was refused to buy an item in store because there is apparently a hold on my account! I could buy there online and order for home delivery but they couldn’t sell me it at the counter! Staff shouted that my account was on hold, turned the screen around for the queue to see and called a manager over who was less than helpful. I emailed Next to complain, their response your account is in credit please call us to refund or we’ll keep it in your account, nothing else ! Abdominal service. To add, they changed their unlimited delivery and returns contracts so now even though you purchased for both theyonly deliver for free and now charge for returns! ”

“ Disappointing for Next.... Been a customer for over 20 years and paid the subscription charge 22.50 annual free for deliveries and collections and now being told there is a standard 2.50 for each collection . I spend over 1,000 each year on Next items and have a courier dropping off an order tomorrow and yet if I give them a returns will be charged... Daylight robbery, will be shopping elsewhere in future ”

“ AND to top it all off, decided I couldn’t be bothered with it all and wanted to return but they don’t offer free postal returns? A huge company like Next taking a fee to return doesn’t sit right with me. ”

“ On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!! ”

“ Do not go to London Colney St Albans store to collect your items Or returns . ”

“ They are very slow with returns, probably because so many items are returned. Many clothes on sale are a exceptionally bad fit even new items are not as good as they use to be I do not purchase as many clothes from them because the fit keeps changing, especially trousers. Courier is always late or does not show up at all even though I paid for unlimited delivery will not be paying for Next year. ”

“ My daughters shoes were faulty but they would not accept them back as I did not have the receipt. As I wasn’t planning on returning them we didn’t keep it and sadly for once I paid cash. I now have a faulty pair of shoes and have wasted £18. Their returns policy is the worst I have ever heard of ”

“ Long term customer receive letter concerned at my level of returns even though I pay for each delivery and return and don’t use the £20 unlimited delivery service . ”

“ I can't believe how Next is dealing so terrible with their returns. ”

“ I had absolutely terrible experience this Black friday .I have ordered 11 items, have been waiting for 2 weeks, and this has not been delivered and I got an e-email that they got my returns! I am disappointed and broken! ”