Next Reviews

“ SCAM WEBSITE. Made a bank transfer for a sofa early in July, the order was cancelled as they claim they didn´t receive the transfer in time despite being withint the timeframe they specified in the order. 3 months later I still can´t get my money back, no refund process, and very frustating customer service, no updating of accounts, no internal communication at whatsoever. ”

“ Terrible service from Next Home; unable to make successful delivery of new sofa due to keep not having leg pack. Over six-months and many frustrating phone calls later it eventually arrived. Couldn’t organise even the most simple of tasks without getting it wrong multiple times. ”

“ I am writing to formally complain about both the poor quality of a product I recently purchased from Next and the unacceptable customer service I have subsequently received. ”

“ Terrible customer service, terrible everything. ”

“ Terrible delivery service, push back deliveries, saying should be delivered in a few days - I wanted Next day, no chance. ”

“ Absolutely appalling service ! I’ve placed an order 12 days ago and was counting on it as it had items I was going to use at an important event . ”

“ Very disappointed in slow refunds always having to chase last order was complet wrong and contained goods i hadnt ordered and good i had were.missing still chasing my refund which is nearly £300 pounds i expect only half of refunds will show and I will have to chase again rubbish service ”

“ Next has always been my go to for standards of clothes, unfortunately their online process is wholly lacking and despite EVRi been an absolutely awful delivery company they continue to use them. I’ve had drivers deliver to the wrong house, turn up outside and simply drive off and others knock on every other door apart from mine. Their customer service is just as bad too, no clarity and wing information constantly. ”

“ The customer service staff I encountered sounded robotic and unhelpful. ”

“ For a brand like Next, I expected much better quality, design, and customer support service. ”