Next Reviews

“ Unfortunately, after my recent experiences, I will never use their online service again. ”

“ After being let down by several other service providers, I was honestly beginning to lose confidence. ”

“ Dreadful service, please note when ordering online. ”

“ I contacted customer service repeatedly, filed a formal complaint, and was told that the case had been escalated to a manager and that I would be contacted. ”

“ Based on my experience, I found the service dependable, transparent, and customer-focused. If you’re looking for a team that values clear communication, professionalism, and an organized process, I can confidently say they delivered a positive and trustworthy experience. ”

“ So I ended up phoning customer services myself on a Premium Number. ”

“ My item did not arrive. I was told it was due to a courier delay, but that was untrue. Customer service was abysmal. 3 times I was told my refund had been processed when it had not. I will never trust Next online again. Definitely steer clear! ”

“ If I had a option to give you 0* I would Awful experience with Next customer service. ”

“ Absolutely disgraceful service, never known anything like it. ”

“ SCAM WEBSITE. Made a bank transfer for a sofa early in July, the order was cancelled as they claim they didn´t receive the transfer in time despite being withint the timeframe they specified in the order. 3 months later I still can´t get my money back, no refund process, and very frustating customer service, no updating of accounts, no internal communication at whatsoever. ”