“What has gone wrong with nightgear?you used to be very good for 5.11 clothes, all you seem to sell now is fashion clothes, not interested in this type of product, you have made a big mistake, what a shame I shan't be using you again.”
“SCAM!!
You can order, you can rebound but you can not refund!!! Not transparant!! It is hard to contact the firm and If you succeed, you get a stupid explanation. The say the website is no longer active? Do not spend your money! Buy in an other shop! Scam!”
“Same story as others. Ordered a $140 bivvy and never arrived. Emailed multiple times and no response. It's a shame as all my previous orders were filled. Seems like they have zero customer service if something goes wrong. Ordering with them is a gamble I wouldn't undertake.”
“Purchased an expedition megamat that had a manufacturing issue along the seam & as such no longer functioned. These come with a 5 year warranty & I got in touch with them 1 month prior to the warranty passing. They did not respond to my repeated emails & requests to honour this warranty claim & replace the mat. The latest email I received this morning is from Greg who says, 'I have had a check but we have no previous emails from you. This is outside the 5 year period and we are unable to offer anything under warranty now. I am sorry for any disappointment over this matter. We are unable to raise this with the brand.
He responded on this email sent to the same email address as all previous emails that he said he did not receive. Come on!
I also sat on hold for over an hour on the phone to the UK & then when someone finally answered they hung up on me.
This is appalling customer service.
What company stalls on a legitimate warranty claim so that the warranty period expires & them they respond.
Do not buy anything from this company!”
“My order arrived promptly but was too small. It was returned in original packaging the next day despite this and despite several confirmations of receipt I am still waiting for a refund more than four weeks later. A problem if you want to buy something else.”
“Having purchased a pair of trousers online back in July .... they never arrived !!!! ..... have tried on numerous occasions to request an update as to ETA ..... they refuse to respond either through e mail, phone calls !!!! Whilst the cost of a pair of trousers is not the end of the world, it's the sense of decency and commitment ( or certainly lack of ) to their customers. Having to resort to this is certainly not my way.... but to all who read this please please please do not buy online from nightgear ( they are still advertising sales of equipment). You will not get your kit !!!”
“Purchased from nightgear with a credit card then they for all practical purposes cancelled my order by later asking for a 'bank confirmation code' (something that does not actually exist) for this transaction. Avoid these muppets.”
“They are lying scammers,took my order no communications about delay untilI contacted them.After 3 months they say supplier cant supply item.Then 3 hours later they send email selling same item at increased price,thats why they didnt want to fulfill my order.
Never buy from them again and i will take every opportunity to warn people about these liars”
“Terrible customer service and horrendous shipping time. After placing the order, I was told they didn't even have my item in stock. After going back and forth with customer service, I requested compensation numerous times and they didn't even acknowledge it. After 2 months of waiting they finally restocked the pants, however at that point it wasn't even worth following through on the order. Couldn't manage to contact anyone from the company by phone after trying on several occasions.
DO NOT RECOMMEND. Best to find your products from another company and avoid the hassle.”
“Worst customer service experience I have had. I ordered a pair of pants from the website as a gift, a few days later I got an email stating that they didn't even have the pants in stock and had no idea when they would be restocked. It's been just less than 3 months now, they finally got the pants in stock a few weeks ago but my payment had been postponed and was no longer valid.
I requested to be compensated for the inconvenience numerous times with no acknowledgement from customer service. Finally, I gave up and cancelled the order. They went ahead and shipped it anyways, it arrived at the local post office with COD charges of $43. I contacted the company to tell them I wouldn't be picking them up.
Definitely not worth the hassle ordering from this site. Would not recommend.”
“Hidden s&h costs
Terrible customer service, hidden shipping fee. I got charged 15 for shipping on the website and once it was delivered, I was charged an additional 45 c.o.d. I even complained and was basically told to pound sand.”
“TERRIBLE... I ordered two items in July 2018 (Order nr. 2797265). These have not yet been delivered (it is 5 January 2019!), despite the NG website stating that it was delivered in August 2018. Now I am simply being ignored by the NG sales team...”
“Like many other customers here tell you: i have not gotten my order that i ordered more then a MONTH ago... Do yourself a favor and buy somewhere else!”
“Boots never came. They sent a confirmation email, and then five hours later sent an email refund receipt. No explanation in the email. Tried to track my order but it said no info was available. Waited a week and emailed the sales team. They sent me a quick response saying my shipping address was wrong (it’s not) and that they issued a refund. Well, there’s no refund in my banking activity. I’m out $166 USD. I then emailed them a photo of my shipping address as found on Google and Cornwall Councils website. I’ve emailed them twice now with no response. They’re crooks, please don’t use this scam company. As a side note, the company they said would show up on my bank activity is not the same company that showed. The link they provide in the email to their own home page says 404 PAGE NOT FOUND. Now I’m going to have to contest this through my bank.”
“No facility to log in as a purchasers, on occasions email address not recognised. had to ask for order confirmation Sold item out of stock
Can only check purchase with an order number and without acknowledgement for the order their is no order no to use”
