Nike have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.
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I have never had a worst experience buying online in my life!
I paid with apple pay and the website did not read my apartment number on my delivery address.
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- Thereza
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The delivery had not arrived from Nike and an email would be sent to Nike.
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- Rudy Brandt
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how I suppose to know when I ll get my parcel if I have no updates from them,di after one month I got my delivery,the quality of leggings was really bad,and really bad custom services.
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- Anonymous
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I found the item I wanted, shipping was speedy, however, because I couldn't cancel a recent order that I admit was my mistake in ordering the wrong size, I ordered another pair in the correct size. My complaint is that not only did they not offer free shipping on an order over $100, it cost me almost $22 to return the first pair. Not cool, considering all the websites that offer free shipping and some free returns, or a flat fee.
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- Anonymous
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I bought some shoes that sucked so I returned them as according the their returns policy.
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- Shane
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I ordered 3 items Two shoes and one trouser it doesn’t fit on me I return them they refund for two items they took my money, I called them three times they said I have to approved I told them how I’m going to approve if the three items in one label they said this is what we can to do for you. I never order from them bad service. I never order again.
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- Anonymous
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I then received a email before the 30th stating they will send me a new pair or refund me.
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- Michelle
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Three item not send with other items. After three months wait and seven calls to Nike, I was told they didn't believe me and I wouldn't be getting a refund. So I am down £90 my age is seventy. So I can not afford to loose that sort of money.
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- Chris Hugh
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All the bad reviews shocked mi little bit. I own my tenth pair of Nike shoes and I always been a happy with them. Also I have very good experience with Nike.com itself. Well, no customer service but very fast processing of the order (less than two weeks to different country).
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- Jiri Voldan
“
Phill Knight personally delivered my shoes in exchange for my 6 year old niece, great service
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- Collin Kaepernick
