“Appalling customer service if you buy anything from their muppet’s and you have a problem then you’re on your own, they won’t answer the phone and they will ghost your emails . Steer well clear ,these far better places to purchase from .”
“I bought some auxiliary lamps from my bike from this company about a year ago - there was an issue with the lamps that required a warranty replacement. There was no quibbling regarding the warranty, however the communications standards from this company aren't good. No phone number to contact them, and no response to emails asking for consignment numbers or courier details.”
“I've spent thousands at NN but when something goes wrong he doesn't want to know ignoring phone and emails in the hope you will go away is not professional it's rude I'm going to to a charge back for my money as he obviously doesn't want want to freely refund AVOID THIS COMPANY”
“I ordered an item that should have fitted my bike but didn't. I returned the item via their returns process. They received the item 20 days ago, have not processed the refund and won't reply to emails. Very poor service for a company I have spent thousands with. Buyers beware”
“I ordered a Wunderlich windshield for my F800GT. Ordered on Monday, delivered on Wednesday. All good so far. Opened the box and the item was branded "Puig" not "Wunderlich". I raised the matter by phone with NN's and was given an explanation along the lines of "Wunderlich don't make all their stuff themselves" and was invited to return it at my cost. On reading a number of reviews I was uncomfortable with that option seeing as how NN's would then have my screen and my money! Further research revealed that the screen delivered was available elsewhere without Wunderlich branding for about £30 less! I decided to send an email trying to appeal to their better nature, making no demands or threats. That's been ignored. So, the lesson to be learned is, if you want a Wunderlich screen do a bit of research and you'll find exactly the same screen with Puig branding elsewhere for a considerable saving. I paid NN's £129 delivered for my screen, and I've found it elsewhere this morning at £89.44 delivered. What's really disappointing is almost half of the reviews I found are one star but NN's clearly don't care. NN's has a swaggering arrogance about themselves that they're really not entitled to. There will always be an alternative, and in this day and age, with information so freely available, eventually NN's will find their order book drying up.”
