Reseñas de Nitrotek

Name: Nitrotek
Rating: 1.00

1.0 Calificación 33 Reseñas

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Teléfono:

01625 610031

Ubicación:

Unit 3C, Queens Court, Queens Avenue, Hurdsfield Ind. Est, Macclesfield, Cheshire, Macclesfield United Kingdom
SK10 2BN

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Anonymous

Anonymous // 01/01/2019

Ordenar por: Más reciente Más reciente La mejor valorada Filtrar: Ninguna Ninguna 5 Estrellas 4 Estrellas 3 Estrellas 2 Estrellas 1 Estrellas Servicial

“Ordered a "new / refurbished" sccooter as a gift for our daughter and when it arrived it was absolutely filthy, scratched, tyres very worn, and had more than 100 miles on the ODO!!! If they had been honest about the condition of this scooter I would never have bought it - could easily have just bought a 2nd hand one from eBay in better condition for less than half the price! As others have found, dealing with this company was a NIGHTMARE and took more than 3 months and so many emails to get a refund, but even then they did not refund the full amount and retained about £25 for return shipping, even though it's their responsibility to pay for shipping if goods are damaged / faulty / do not match description of what was actually purchased. Highly recommend to avoid at all costs!”

Servicial Reclamar

11.07.2023

“Con artists! They sell you faulty products and then when you return them they won't refund you! Do not buy from nitrotek!”

Servicial Reclamar

05.03.2023

“0 stars if possible! Absolutely sham of a business. We have lost hundreds due to the poor quality, unprofessional standards and service. We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, they have since not refunded fully and continue to not refund the hundreds paid in postage. Absolutely do NOT Trust this company.”

Servicial Reclamar

04.02.2023

“Es la peor empresa a la que he echo un pedido, hace cinco meses que estoy esperando un coche RC. El día 4 de de diciembre del 2020 compré un coche RC y a día de hoy todavía no me ha llegado, cuatro meses llevo esperando y todavía no tengo el pedido. No me aclaran nada, estoy muy decepcionado, no lo recomiendo a nadie. Era el regalo de mi hijo para los reyes y todavía lo estoy esperando.para cobrar si fueron muy rápidos”

Servicial Reclamar

21.03.2021

“Worst experience ever. Two weeks for a next day delivery which hasn’t even been shipped yet and they still didn’t know when or if it was going to be shipped. Bad costumer service ever. No reply DO NOT BUT FROM THEM”

Servicial Reclamar

04.01.2021

“Do yourself a favour simply AVOID a honest advice. Zero customer service and zero after sale care.”

Servicial Reclamar

28.08.2020

“The rc toys they sell are very poor quality most breaking within 1st or 2nd use. The customer service is terrible they dont reply to emails. Trading standards needs to look into this place”

Servicial Reclamar

01.07.2020

“I wish I had researched this company more before purchasing from them. I have seen so many bad reviews all revolving around a common theme on various review sites. POOR Customer Service. Add to this a complete disregard for Consumer Law. If your item works you are lucky BUT if you have a problem thats when the fun and games starts. Its hard to get them to agree to a return, then you have to wait for an inspection. Even when that shows a fault they identified, because they cannot find the problem and it goes away all is considered well. Under Consumer Law if a product fails you are entitled to a full refund including return carriage costs. However this company then tells you that there is no manufacturing fault EVEN though they have written such in their own report. Disgraceful attitude towards Customer Service”

Servicial Reclamar

30.04.2020

“Terrible customer service when it comes to getting a refund on a return. It has taken me a month to get back £350, and that had to be done via paypal. There is no direct number to speak to customer support, only an email address who won't reply more than once a day. Would recommend steering clear!!”

Servicial Reclamar

28.02.2020

“Horrible experience , place is a shame, our rc bust straight away, the after service is unbelievable bad, they don’t give a stuff Horrific company, how they keep going is beyond me. The other review suites gets 90% of the bad reviews removed. Come on here for the truth about nitrocrap”

Servicial Reclamar

29.05.2019

“What a joke, don’t trust them. Price promise ! What a blag. Liars.”

Servicial Reclamar

18.02.2019

“Avoid. Their price beat guarantee is nothing but a joke, they will make every excuse under the sun to avoid honouring it, that’s before you even become a customer! From what I’ve read their after sales service continues the same way!!!!”

Servicial Reclamar

18.02.2019

“What a joke, go to their web site to see a big section on their price beat “guarantee”, unfortunately it’s no such thing just a big con. I’ve found the exact same spec RC car from Gift and Gadget Warehouse in Liverpool via their web shop on eBay, firstly they made up some nonsense about not comparing against “individules” selling on eBay even though I sent them pictures of the business details, then on finding the same stores own UK web site they again made up some Moreno nonsense about they company being one of their partners or suppliers so again would still no honour there blag of a guarantee. A company that’s the this dishonest from the start before I’ve even ordered is to be avoided, I hate to think what their after sales support must be like... not hard I’ve seen the reviews!!!”

Servicial Reclamar

18.02.2019

“DO NOT PURCHASE ANYTHING DO NOT BUY ANYTHING NO AFTERSALES!!!!! ***************Awful************** Can’t stress highly enough!!! We bought TWO!!!! Both for our sons for Christmas ..... from ‘Santa’ £330 total!!! One wouldn’t work and the other we run the fuel through but we’re afraid it’x Be the same!!! We HAD to buy another car at £380 from a local REPUTABLE model shop!!! Therefore our 2 boys had ONE car between them on Christmas morning!!! These are things you never forget as a child!!!!! Having to ‘share’ your Christmas present from Santa with your brother!! The 2 cars from NITROTEC’ Sent back at £35 They said nothing wrong and theyd send them back out!!!! We DONT WANT THE AWFUL WORKMANSHIP AND TECH BACK IN OUR HOME!!!! If it didn’t work the first time ‘even though your specialised TECH department doesn’t know why’. We need a full refund as these cars are obviously not fit for purpose!!!! We will not accept anything other than a full refund!!!”

Servicial Reclamar

05.01.2019

“This company are the worst I have ever used . They are rude and basically accuse you of lieing if you contact them with a problem . Please do not buy anything from this lot if something goes wrong you are in for a nightmare . Stay clear of them .”

Servicial Reclamar

23.11.2018

“Inital delivery is fast but when it comes to spare parts and customer service they are terrible its like banging your head against a brick wall waiting on a reply or solution.”

Servicial Reclamar

02.10.2018

“AVOID AVOID AVOID AVOID this company. Once you've placed an order you are DONE FOR if there is any problem with it. The only people that it is possible to TALK to are the Sales Team who will take your money - once you've passed that point then you're into a nightmare Customer Disservice HellHole, where they (claim they) don't even have a phone in the Service Department so EVERYTHING has to be done - at their glacial and disrespectful pace - through an online "Service" system. They PROMISED me (via their "Service Desk" - which I repeat is ALL done on some weird dodgy online portal, with "No Exceptions" as they will delight in telling you) that a part I wanted to buy was the correct part for my model. I checked several times to make sure, and they confirmed (taking 48 hours to reply each time, ) in an increasingly sneering fashion until I finally felt confident that it was OK to place the order. Guess what - when it arrived it was the wrong part. They had just plain lied on the details of what the part was, so I asked for a return shipment label... No chance. I had to "post it back so our Engineers can inspect it..." at my own cost, even though they were clearly in breach of the contract and it was their job to pay for the return. It's not even a "grey area" contract-wise, as confirmed by Trading Standards (who are clearly already very familiar with them..) Dozens of emails later (EVERY reply takes at least 48 hours - although I'm not surprised because their service is so APPALLING that they must be snowed under with complaints every day) I finally managed to get a refund of the original order, but I'm now waiting YET AGAIN for them to confirm they will be refunding the extra return postage which they are legally obliged to do. It's now been another three days delay, yet again, and I've heard nothing. As others have said, I will now be following this up through trading standards as a matter of principle. But this has taken HOURS of my time, and a huge amount of aggravation and stress, and it's STILL not resolved. The only positive, I suppose, is that the audit trail is in black and white in my inbox - they presumably think they're being clever by making their Victims (sorry, "Customers") do everything online, but they're going to find themselves 100% hoisted by their own petard when it comes to the contractual and legal niceties. Nice one chaps! I am starting to wonder if they're run / owned by one of those weird very insular groups, who treat anyone who isn't of their ilk with suspicion and total disdain. I can genuinely think of no other reason why they'd behave in such an extraordinary fashion, with no scruples or morals, absolutely no idea of what even basic Customer Service looks like, and a total disregard for contract law in the UK. I wouldn't believe this review, if I read it myself online. I'd think it was so outlandish that I'd assume it was a competitor just trying to slag them off... but if you want to check the Service thing, just try calling the only number on their website - +44 161 883 0054 - and ask to speak to someone in Customer Service. Try asking for a Manager, or an owner, or just ANYONE who can help - and then you'll see exactly why you should NEVER put your money or order at risk with these ghastly people. If I could mark them as "Minus 100 Stars" I would do so without hesitation”

Servicial Reclamar

21.09.2018

“truly worst experience ever!”

Servicial Reclamar

11.05.2018

“I should have visited these reviews before buying an RC car there. The car worked for 1 month then it just died. I've raised a support ticket and it is just awful. They answer a ticket in 1 day, and they keep just doing questions and every time it is one day again. After few days they asked me to post the battery and the charger for analysis. Two days after the items arrived there (according to the royal mail track number) I've asked them to confirm that they have it there, to my surprise their answer is if I had the track number???? What is the meaning of it, I didn't know as I had the royal mail confirmation (including the name of the person that has signed it there), and I just didn't like the question at all, however, never mind. Then I asked about how long does the analysis take and the answer was just incredible 14 work days!!!!!!! OMG it is the just horrible customer service I've ever seen in the UK. It is a shame a company just doesn't care about their customers. I'll never again buy anything from this guys. Hope this review helps someone else before they get in a trouble like me.”

Servicial Reclamar

25.04.2018

“The worst company i have ever dealt with , paid 60.00 for a car, worked for 5 minutes then died, they advised me to send back which i did, they are refusing to refund me as they said i didnt charge battery for long enough, they now have my car and i have no refund, i have contacted trading standards etc but not much can be done, never ever use this tin pot set up , you have been warned”

Servicial Reclamar

10.01.2018

Nitrotek es calificado 1.0 en base de 33 reseñas