“Fantastic customer support! Absolute delight, i was struggling to asssemble my furniture and Adam walked me through some issues i had for over an hour! Thank you very much!”
“shocking company should be shut down ,taking peoples money and not delivering the items paid for ,not answering phone calls just rings out ,don't reply to emails. Visited address nobody trading for there.
you owe me £350
higgings and his robbing sisters shame on you ,you tramps”
“I've used Niture a few times over the last 2 years and the service has always been very informative and polite. Especially Jamie!
bought a Elstree 4 chairs and table set and the quality is superb to say the least”
“Good price, good product, they need to let people in advance regarding delivery, mine was delayed twice,
I had to ring to find out what was going on, they should have been contacting me”
“We ordered our sofa at the beginning of April, being told it would take 6 - 8 weeks. We are still waiting for its arrival, the last time we had contact we were told they were waiting for a part to come in stock but that they now have the part and we should have our sofa by 20th June. Low and behold, we are still waiting and I would like to add that it is an absolute nightmare trying to get hold of anyone. I am furious.”
“I still haven't received my order placed on the 29th April 2022.
Customer service on the 2nd June 2022 said it had just received items in the warehouse and would dispatch ASAP, still no order.
Unlike the '2 minute' answer for customer services as advertised I have been on hold for 17 minutes being told I was first in the queue and then it finally goes straight to answer phone. So fustrating and not what is expected of a 'family run' business. the summer will be over by the time I receive my products!!!!”
“We were told the order was going to be 6 to 8 weeks. It's been 10 weeks.
We've struggled to get hold of anyone to provide updates, we eventually got hold of someone who said they would get back to us the same day! A week later we still haven't heard back. Was informed that an email was sent but nothing on all addresses provided.
We are starting to feel that we are never going to receive our sofa and based on this experience we wouldn't recommend anyone else buying from this company”
