“Outstanding service from the start. I was contacted with regular updates regarding my order and with details regarding my shipment and tracking details. Thank you very much.”
“Garden furniture was well packed and driver very nice. Easy to put together, but not enough bolts, we had two missing. Looks really good now it's all together. Had lots of nice comments. Just looking forward to the summer to show it off 😊”
“Niture is always the first place I go now when looking for furniture. Lamp table looks fantastic and as always the delivery drivers were courteous and helpful.”
“Fast Delivery and very helpful. Ordered a wardrobe for my daughter from the Angel range, looks fantastic in her room. I think i will get the drawers and bed to suit soon.”
“Terrible experience. Messaged numerous times sometimes I would get a reply most times I didnt. Placed an order on 2nd of May was told few days ago that my order was cancelled yet nobody thought to notify my or refund it. So apparently my refund will be processed in 24 hours. That was 30 hours ago still nothing. No email to say I will be getting my money back. Their phone lines aren't working either (I can see why) terrible customer service and a company to avoid.”
Good Evening,
I am really sorry to see this review.
I do apologise about the confusion you have had with your order.
We try to respond to our Live Chat function as quickly as possible. We do warn of waiting times within the chat. I can see we have been responding to your chat. Sometimes when you leave and come back the chat starts over and you can no longer view the chat correspondence.
Yes - Unfortunately our phone lines are off as we're migrating to a new system to allow our staff to work from home. I do apologise for any inconvenience this is likely to have caused you.
I can see you changed your order from an item which was in stock to an item which was on backorder, cost £50 more and warned of potential delays. You was responded to via Live Chat on several instances that the remaining balance needs to be paid within your account or it automatically cancels.
Due to a new order being raised to change your product, the new order is discounted by the amount previously paid. Due to this change the amount sits as credit in your account.
I really do apologise that you feel let down in this instance. however, i feel we could not have done anything more our end to resolve it. We need payment of the outstanding amount to progress your order. I admit, if our phone lines were on at this time a simple phone call would have certainly made life easier.
We have sent correspondence about your refund, i have manually sent the correspondence again, please check your Spam Folder. Also, your email address is with Microsoft (hotmail) they have a bulletin release stating issues with emails currently.
We're a small family run business and take every order personally and want to provide our customers with the best possible experience, I really am sorry to see you feel disappointed with us.
If you have an further issues or questions - Please request for my personal contact information and i will be more than happy to help.
Warmest Regards,
Michael Higgins
Niture Ltd - Managing Director
“I had some delays with my order. completely understandable with what is going on with everything at the moment. They were more than responsive. Great company”
“After a bumpy start the owner of Niture contacted me directly to explain how communication to me had been missed. I very much appreciated that he had contacted me directly and trusted that he would resolve any issues for the future.”
“Customer service was fantastic. I was delayed moving home and had to delay delivery twice. Wasnt a problem for the team. Excellent service all round. Would gladly use this company in the future !”
