Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t recommend Auxilis while organising a car whilst my car was in for repair I had to ring at least 4 times in 2 weeks I was given the runaround on the day of repair there was no car waiting for and after more phone calls a car was delivered later that day”

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Posted 5 months ago

“I am very pleased with with the help given and how quickly I was given a hire car to get me mobile again. Also the staff were very helpful and friendly throughout.”

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Posted 5 months ago

“I had a great experience with your help and professionalism at a time when I was traumatised with what happened to my car. The courtesy car was swiftly delivered when promised. Thankyou...”

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Posted 5 months ago

“Joanne today was so helpful and helped me with my issue amazing service and I wish everyone was as helpful as Joanne. Thank you”

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Posted 5 months ago

“Hire care was delivered and collected promptly by friendly and polite drivers. Liaison between car repairers and insurance company was seamless.”

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Posted 6 months ago

“they were always on time and very helpful and polite”

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Posted 6 months ago

“Many thanks to Auxillis for there good service and good communication , I would recommend them”

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Posted 6 months ago

“Great service. Thank you.”

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Posted 8 months ago

“Excellent service, prompt friendly and understanding. Made a traumatic time for me much more tolerable .”

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Posted 8 months ago

“Lovely service from start to finish, thank you so much for making everything smooth and efficient.”

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Posted 8 months ago

“I am insured with Admiral who offered me the opportunity to appoint Auxillis which I agreed after a driver ran into the rear of my car. I called them and they arranged a repair date with their chosen contractor which was six weeks, they also agreed a courtesy car which was to be the same or similar size. When I arrived at the repair centre I was given a small car and not the large MPV 7 sweater I own, I returned home and called them to which they in turn said they would email the car hire firm - as of yet I’ve heard nothing. I would never use them again or advise others to appoint either.”

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Posted 10 months ago

“Kept me fully informed about the progress on my repairs and up to speed on when my car would be ready”

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Posted 1 year ago

“Prompt, professional and friendly and a fantastic car!”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Very effective and friendly staff. Easy process and excellent vehicle. Would have no hesitation to use again if necessary.”

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Posted 1 year ago

“A warning to all Did not use this company if you are going through your car insurance because they charge you the same excess on your car policy but if you're book me as a private higher than they will offer it to you End of the day it's your choice but avoid”

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Posted 1 year ago

“I am still with Auxillis . On June 10th I had a rear shunt in my Renault Van which is used for WindFoiling which needs a big space to put all my Kit . Well up to date I have NOT had a replacment van . Today I see a msg from the repair shop that it will not be done till the 30 of this month .There reason for NOT letting me have a rental van is because it would be un-fair to the other insurer to pay for a rental van that might not be used every day - [ Note van only needs to be used when Tide and wind is correct .] So in total I will not have use until its returned on the 30th July . Sorry but I think this is really out of order . My Life is on hold till the 30th .”

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Posted 1 year ago

“Excellent service from start to finish”

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Posted 1 year ago

“excellent service & comunication from the company”

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Posted 1 year ago

“Feedback for Johnny at Auxillis hire Car delivery Service I would like to take a moment to express my sincere appreciation for the outstanding customer delivering service provided by Johnny at Auxillis Car Service. From the moment I arrived, Johnny was incredibly friendly, professional, and genuinely attentive. His warm and helpful attitude made the entire process smooth and stress-free. Johnny went above and beyond to ensure that I was well looked after, and his attention to detail and care for the customer truly stood out. It’s rare to come across someone so dedicated and personable in their role, and it made a real difference in my experience. Thank you, Johnny, for your exceptional service. You are a real asset to the Auxillis team, and I greatly appreciate all your efforts. Best regards, waheed ullah”

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Posted 1 year ago

Northgate Insurance Services is rated 4.4 based on 714 reviews