Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, professional service”

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Posted 1 year ago

“Overall very good experience, could probably be a bit better at communication in their own office though. The driver who dropped off and also picked up the car was very good, explained everything to me in detail. Would be happy to use again.”

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Posted 1 year ago

“Professional, easy to communicate comapny”

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Posted 2 years ago

“Helpful, friendly and professional staff. The hire car was in good order and the delivery went very smoothly!”

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Posted 2 years ago

“Very good service, delivered & collected on time, no issues”

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Posted 2 years ago

“Customer service was great”

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Posted 2 years ago

“Car was delivered on time, new car, clean, driver checked it over with me. It was also picked up on time. Don’t know about cost as this was organised by insurance company. Would be happy to recommend Auxillis to other customers.”

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Posted 2 years ago

“Great service from Auxillis.”

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Posted 2 years ago

“Same guy dropped off and picked up - very well mannered and courteous. Auxillis were slowpicking the car up due to not being able to drop other cars off but kept us informed and were apologetic”

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Posted 2 years ago

“Service was very prompt,only downfall was I should have been shown how to drive it I wasn't used to automatic and struggled for a few days”

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Posted 2 years ago

“Very efficient, collected car às arranged, excellent repair.”

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Posted 3 years ago

“From start to finish the service provided met all my requirements by friendly staff”

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Posted 3 years ago

“no problems”

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Posted 3 years ago

“The customer service team kept me informed all the way through the period of hire. the delivery and subsequent return were handled efficiently, although the hire car took a bit of getting used to, not driven a hybrid before.”

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Posted 3 years ago

“Great service other than kept getting texts to say need to contact yourselves to advise on claim details which I ended up doing twice even though I gave original reference numbers”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Staff, very friendly helpful and knowledgeable. Happy to help and try to resolve any queries or problems you may experience. carried out all arrangements made, on time, informing you of any changes, promptly. Would be happy to recommend them”

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Posted 3 years ago

“From the first call with your office to the call to collect the car,every thing went smoothly, car was very good ,clean and above expectations”

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Posted 4 years ago

“All very good all round”

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Posted 4 years ago

“They provided me with car replacement vehicle (hire/courtesy car) and they delivered and picked up on time and the process was very smooth. Just that the customer service needs to be well informed on the days the car can be used based on different scenarios. At the moment, they just say upto a maximum of 28 days but the contract can say different conditions based on different scenarios.”

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Posted 4 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews