Northgate Insurance Services Reviews

Name: Northgate Insurance Services
Rating: 4.38

4.4 Rating 714 Reviews

85 %

of reviewers recommend Northgate Insurance Services

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Metrics

4.4

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Northgate Insurance Services 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

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“Clear helpful service great company would recommend.”

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Posted 6 years ago

“Great service. Dropped off when convenient for me. Always kept in contact . Hire care was brilliant. Can not fault auxillis. Stress free and simple.”

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Posted 6 years ago

“Excellent service. Everything explained to me.Lovely loan car.All good .”

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Posted 6 years ago

“Made things convenient for me, dropping off car when it was good for me, great service”

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Posted 6 years ago

“Seamless operation from beginning to end ..everything collected and delivered to my home when convienient to me ..excellent customer service Thank you Auxillis”

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Posted 6 years ago

“Excellent customer service from start to finish. Well done guys, you were all great!”

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Posted 6 years ago

“The whole experience from start to finish with Auxillis has been totally seamless ..efficient ..prompt and I was kept informed and updated with absolute clarity ..excellent customer service ... thank you Auxillis staff !”

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Posted 6 years ago

“They kept us informed, were very quick and helpful with a courtesy car and the rapairs. I couldn’t have wished for better service. Thank you!!”

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Posted 6 years ago

“telephone calls dont get answered, messages left dont get returned. if ever any of my clients ever need a hire car in the future it will never be from you. Lenny being arsee on the phone to me is not good for customer relations.”

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Posted 6 years ago

“I have had call after call after call stating my courtesy car is to be collected. The staff are so rude and have no bedside manor in any shape of form. They couldn’t wait for me to agree to use their service and i wish i hadn’t I will be advising my insurance of my experience using this company. I have asked them to collect my hire vehicle immediately and have hired a replacement car from another company. Your staff are doing you no favours. Please can a member of management contact me as soon as possible as i am so unhappy.”

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Posted 6 years ago

“Amazing customer service and amazing temporary replacement car :) Very happy customer!”

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Posted 6 years ago

“Great service, recomend highly.”

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Posted 6 years ago

“Fantastic service would highly recommend”

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Posted 6 years ago

“Excellent service from beginning to end, thank you for everything”

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Posted 6 years ago

“Top notch service , highly recommend, clean good condition vehicle with friendly helpful staff . Well done Challock Kent branch .”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“Helpful and courteous staff. Replacement car delivered and collected ok. Seemed a bit odd going through a third party company to sort it out but all went to plan.”

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Posted 6 years ago

“All went smoothly with repair and courtesy car apart from courtesy car looking pretty grubby inside. It was only 6 months old but didnt look well cared for and I cleaned it with wipes before I sat in it. In these Covid days that was a little off putting. Also had to justify why I should have a car of similar quality to mine. Otherwise fine.”

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Posted 6 years ago

“They made everything a lot easier”

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Posted 6 years ago

“Fantastic service.”

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Posted 6 years ago

Northgate Insurance Services is rated 4.4 based on 714 reviews