Npower Reviews

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

How quickly does Npower resolve customer queries?

Helpful Report

(6 months ago)

Greater than 73% of reviewers feedback is Npower takes over a week to resolve customer queries.

Helpful Report

(6 months ago)

0.00%

Industry Average

“ Probably one of the best rip off merchants out there! Horrendous customer service and nothing thought it loyalty. I have been with them for 13 years and ended up paying £220 per month instead of £67 which I am currently paying with my new provider! AVOID, AVOID, AVOID. ”

- Anonymous

“ Rude and incompetent customer service. Avoid them at all cost!!! ”

- Martin

“ Npower are a failing business from a customer service point of view. ”

- Anonymous

Npower Reviews

Customer Service - Bad