Nustone Reviews

Name: Nustone
Rating: 4.03

4.0 Rating 134 Reviews

75 %

of reviewers recommend Nustone

Company Reviews

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Metrics

4.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Ashley

Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother with this set of cowboys. For the minimum money you save, the hassle just isn't worth it. They subcontract everything out, manufacturing, packaging, delivery and don't actually have a clue what's going on and really couldn't care less about the customer experience. We paid extra for a specific delivery date, yet still don't have our delivery a week after we should have, and the 'manager' has no idea where it is and can't get hold of the delivery company. His advise? "Just sit on your hands"....eh?! I have stayed home for 3 separate days that they promised delivery so far. We'll be cancelling the order and will have wasted 2 weeks of our time in the process.”

Helpful Report

Posted 3 years ago

Hi Craig, Please accept our apologies for the delay with your order. We work with a third-party courier to offer deliveries through the pallet network and rely on the information that they provide in order to keep you up to date. It seems on this occasion that there was some confusion surrounding your order and we apologise for this. Typically, our couriers are very reliable and have a high success rate in meeting delivery deadlines, however, unforeseen circumstances can arise along the way and we always aim to have things resolved as quickly as possible. We look forward to offering delivery using our own vehicles very soon in order to help improve the experience for our customers and we appreciate your patience whilst the matter was being resolved. If there is anything that we can assist with, please don't hesitate to contact us directly at support@nustone.co.uk with your order details. We would be happy to help and are keen to restore your faith in us. Kind regards, The Nustone Team

Posted 3 years ago

“Terrible customer service £980 worth of Indian paving stones ordered. I wasn't told they were to be delivered on the Wednesday until they were outside my home and was at work. After a phone call , I was told the two pallets had been split and were to be delivered separately. I said this wasn't an option and would accept the full order I called to see when it woykd be delivered. Thursday...wonderful. the driver was great. He placed the flags close to where I needed them. Took a photo and drove off! My builder then began to remove the flags, instantly he coykdvtell after removing the initial flag that there was major damage to 8 flags. I called nustone within 5 minutes. I was asked to take photos and send, which I did. I then had an email saying that they would take this no further as I had not signed to say they were damaged! The driver dropped and left AND the damage could not be seen until the initial flags were moved. I called again and was told that the details would be sent again to the claims team. I am still waiting. I paid Nustone for 30m2 of flagstones. I have not recieved my order and their customer service is disgracefull. I will await another email. In the mean time Nustone ...look into your delivery provider! And look after your customers.”

Helpful Report

Posted 4 years ago

Hi Jo, Thank you for your order with us and please accept our apologies for the confusion with the delivery and that a few of the slabs arrived damaged. We do everything we can to pack the goods as safely as possible for delivery but some damage can occur in transit and we have a simple policy to cover our customers in this situation. We are pleased to have been able to offer you some replacement slabs on this occasion as a gesture of goodwill for the original confusion regarding the delivery and we hope that the project turned out just as planned. If there is ever anything that we can be of assistance with in the future, please don't hesitate to ask. We are always happy to help. Kind regards, The Nustone Team

Posted 3 years ago

“Initial delivery and payment was ok, however some slabs were damaged.. emailed and rang several times with no response. Quick enough to take your money but forget trying to resolve any issues you may have.. disappointing.”

Helpful Report

Posted 4 years ago

“Excellent service and was advised us when the product we needed was back in stock. Delivery was quick and easy and on time with no damages👍”

Helpful Report

Posted 4 years ago

“Pleasant transaction, very informative and the products arrived unscathed, very well packaged and extremely happy with the final result. Sandstone sawn buff slabs.”

Nustone 5 star review on 31st March 2021

Helpful Report

Posted 5 years ago

Hi Duncan, Thank you for your recent order with us. The results look fantastic and we hope that you enjoy your new patio space for many years to come! If there is anything else we can do for you, please don't hesitate to contact us again. Kind regards, The Nustone Team

Posted 4 years ago

“expertly packaged and shipped ordered too many had no problem selling them”

Helpful Report

Posted 5 years ago

Hi Maurice, Thank you for your order with us. We're glad to hear that everything was up to scratch and that you were able to sell on the excess slabs too! If there is anything else we can do for you, please don't hesitate to ask. We would be more than happy to help. Kind regards, The Nustone Team

Posted 4 years ago

“Excellent products, excellent service, highly recommend”

Helpful Report

Posted 5 years ago

Hi Karl, Thank you for choosing Nustone. We are always happy to hear that we could offer you a great level of service and if there is anything else we can do to help, please don't hesitate to ask! Kind regards, The Nustone Team

Posted 4 years ago

“We are a small building firm in South Wales, We have used Nustone a few times now and the product has always been faultless and customer service fantastic. Purnells property maintenance.”

Helpful Report

Posted 5 years ago

Hi Chris, Thank you for choosing Nustone! This is always great to hear and if there is anything else we can do for you on your next job, please don't hesitate to contact us again. It would be good to hear from you! Kind regards, The Nustone Team

Posted 5 years ago

“Good services. 👍”

Helpful Report

Posted 5 years ago

Thank you for your order with us, Karol! 😀

Posted 5 years ago

“Very helpful and kept us up to date when the paving we wanted was initially out of stock. We are really pleased with the result and the customer service was excellent.”

Helpful Report

Posted 5 years ago

Hi Rachel, Thank you for your kind words. We hope that you enjoy your new space and please don't hesitate to contact us again if there is anything else we can do for you! :) Kind regards, The Nustone Team

Posted 5 years ago

“Great customer service and great porcelain tiles. Look exactly as I hoped, would happily recommend Nustone”

Helpful Report

Posted 5 years ago

Hi Emily, Thank you for choosing Nustone. Porcelain is a great choice! We hope that you enjoy your new space for many years to come and if there is anything else we can do for you, please don't hesitate to contact us again! Kind regards, The Nustone Team

Posted 5 years ago

“Recently bought a patio slab. By stone were really helpful and happy to delay the delivery until we were ready for it. Well packaged and delivery driver really helpful putting the stone exactly were we wanted it. Would definitely use them again. BM”

Helpful Report

Posted 5 years ago

Hi Bina, Thank you for your order with us. We're glad that we could help if there is anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

Posted 5 years ago

“Exactly as described and delivered on schedule. Buff Indian sandstone. Looks great!”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for choosing Nustone. We're glad that everything went smoothly and that the stone looks great! Kind regards, The Nustone Team

Posted 5 years ago

“Excellent service and beautiful paving. Special mention for Rowen in customer services who was very helpful.”

Nustone 5 star review on 1st December 2020

Helpful Report

Posted 5 years ago

Hi Jane, Thank you for your order with us. The results look fantastic and we hope that you enjoy your new space for many years to come! :) Kind regards, The Nustone Team

Posted 5 years ago

“Good service. Kept upto date with order and delivery . Haven’t fitted the slabs yet , so can’t comment on the quality but the service was good”

Helpful Report

Posted 5 years ago

Hi Stuart, Thank you for choosing Nustone! We always do our best to give you a seamless and efficient service, so this is great to hear! If we can help with anything else, we would love to hear from you again. Kind regards, The Nustone Team

Posted 5 years ago

“Materials arrived in Perfect condition and we’re a good quality to work with. Nice and easy to place order on line.”

Helpful Report

Posted 5 years ago

Hi Jeremy, Thank you for your order with us. It's great to hear that everything was as expected and that the quality didn't disappoint! If there is anything we can help with in the future, please don't hesitate to contact us again! :) Kind regards, The Nustone Team

Posted 5 years ago

“Both Rowen and Jack were so helpful. This is my third time using Nu Stone and It has been a great experience dealing with such professional individuals within an online organisation. I can’t recommend them too highly. Their deliver team Palletways were also most helpful. Garry Snailham 5.11.20”

Helpful Report

Posted 5 years ago

Hi Garry, Thank you for your recent orders with us. It's been our pleasure to help and we're glad that our delivery partners could help too! If there is anything else we can do for you in the future, please don't hesitate to contact us again. It would be great to hear from you. :) Kind regards, The Nustone Team

Posted 5 years ago

“As ever, the 2 pallets of Fossil Mint arrived on time and in perfect condition. The quality of the calibrated 18m2 patio packs allows me to quote my clients with absolute confidence in the products we are about to install for them. I’m fact, we laid 3 pallets of 18m2 Fossil Mint in 2017 for this client and the new stone is a perfect match, as we extend their existing patio some 34m2! I cannot recommend Nustone enough. I’ve been one of their customers since I started my hard landscaping business in 2012. They’re competitive and quality assured. If anything goes wrong, as it has a couple of times, the staff and bosses react and rectify without argument nor quibble. A company to trust and rely on 👏”

Helpful Report

Posted 5 years ago

Hi, Thank you for your kind words. It's always great to hear from a regular customer and we're pleased that we've been able to offer you a great experience with us! If there's anything we can help with for your next project, please don't hesitate to contact us again. It would be great to hear from you! Kind regards, The Nustone Team

Posted 5 years ago

“Absolutely delighted with our new patio, Sawn Mint Indian Sandstone, really made a difference, we love it. Hoping in the future to lay same slabs on our garden paths.”

Nustone 5 star review on 27th October 2020

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for your order with us. The project looks great and we hope that you enjoy your new space! Please don't hesitate to contact us again if we can help with your next project. We would love to hear from you! Kind regards, The Nustone Team

Posted 5 years ago

“Fast delivery excellent quality had two broken paving stones across two packs in transit would highly recommend for price and quality”

Helpful Report

Posted 5 years ago

Hi Dennis, Thank you for your order with us! We pride ourselves on offering a speedy service and high-quality products at the best price possible and it's great to hear that we could do this for you. If there is anything else we can help with at all, please don't hesitate to contact us again! Kind regards, The Nustone Team

Posted 5 years ago

Nustone is rated 4.0 based on 134 reviews