Nustone Reviews

Name: Nustone
Rating: 4.03

4.0 Rating 134 Reviews

75 %

of reviewers recommend Nustone

Company Reviews

Questions

Metrics

4.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Ashley

Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spent £2000 on porcelain paving which at present looks awful. The cement has left white marks all over the slabs which we have spent hours jet washing and trying to scrub off but it still looks awful. We are now waiting for a special cleaning solution which you actually sell to help remove this film. You also sell a porcelain tile sealer to use prior to laying the slabs to help prevent this problem. Thanks a bunch for not telling us all this, we would never have bought porcelain slabs if we knew about this problem and would have bought natural stone which we have used many times before without any problems of cement and grout residue clinging to the slabs!!!!”

Helpful Report

Posted 5 years ago

Hi Janet, We've called a few times and left a message but we've not been able to reach you. We are sorry to hear that you've had some issues with cement marks on your stone. We've have been selling our Porcelain Paving for a long time now and we have never had anybody with this issue before. When laying the stone, it's important to keep the slabs as clean as possible and ensure that any cement is removed before it has time to dry to avoid any like this. There are products available to help remove any residue and these are readily available from our website. These are not always necessary to buy along with the stone as it is always the customer's decision to assess whether to seal or treat the stone. We hope that you are able to remove the marks and if there is anything else we can do, please feel free to contact us directly on 01206 700 599 or support@nustone.co.uk. Kind regards, The Nustone Team

Posted 5 years ago

“Quick delivery excellent product been laid and looks great .Yhanks”

Helpful Report

Posted 5 years ago

Hi Michael, We're glad that you're happy with the results and hope that you enjoy your new patio space! Kind regards, The Nustone Team

Posted 5 years ago

“Very professional company ,would use again with no hesitation”

Helpful Report

Posted 5 years ago

Thank you for your kind words, Kevin. If there is anything we can do for you in the future, we'd be happy to help! Kind regards, The Nustone Team

Posted 5 years ago

“pleased”

Helpful Report

Posted 5 years ago

Thanks, Andrew! :)

Posted 5 years ago

“Great price and delivered quickly although in lockdown.”

Helpful Report

Posted 5 years ago

Hi Tracy, We pride ourselves on our competitive prices and fast delivery so this is great to hear! :) Kind regards, The Nustone Team

Posted 5 years ago

“I had a short chat with one of your staff about the black limestone. Then decided to go with the patio sets, 3 pallets at a very good price including delivery, ordered and delivered in an acceptable time under the present circumstances, very pleased with the whole process from discussion to delivery and very satisfied with the product now there starting to be laid and looking very good.”

Helpful Report

Posted 5 years ago

Hi Anthony, It's great to hear that we could offer you a good price and deliver in good time. We hope that you enjoy your new patio space! Kind regards, The Nustone Team

Posted 5 years ago

“Great product, quick delivery especially under the current situation. Very pleased all round.”

Helpful Report

Posted 5 years ago

Thank you, Andrew! :) Kind regards, The Nustone Team

Posted 5 years ago

“EXCELLENT PRODUCT CANT WAIT TO SEE THEM DOWN”

Helpful Report

Posted 5 years ago

Hi Yaz, Thank you for your order with us. We're sure that you'll be pleased with the results! Kind regards, The Nustone Team

Posted 5 years ago

“I found Nustone having shopped around on the internet and it looked like a reputable company. The paving that we opted for was yellow mint honed Indian sandstone, it was high quality with lovely colour variations throughout and we were very pleased with our order. Also, having shopped around we found it to be really good value for money. The service that we received from Nustone was second to none and would highly recommend them.”

Helpful Report

Posted 5 years ago

Hi Matthew, Thank you for your kind words. We pride ourselves on the quality of our products and the level of service that we offer and it's always great to hear from another happy customer! If there's anything that we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

Posted 5 years ago

“Very efficient and quick delivery. Would recommend to family and friends”

Helpful Report

Posted 5 years ago

Thank you, Rob. We hope that you enjoy your new patio space! Kind regards, The Nustone Team

Posted 5 years ago

“Loved the quality and finish of the stone! Service was quick and efficient too. Thank you.”

Helpful Report

Posted 5 years ago

Hi Andy, Thank you for your order with us. We're glad to hear that you're pleased with the product as well as the service and speedy delivery! If there is anything else we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

Posted 5 years ago

“Very helpful from start to finish, great communication and quality product....Thank you”

Helpful Report

Posted 5 years ago

Thank you for your kind words, Linda! Kind regards, The Nustone Team

Posted 5 years ago

“Ordering was easy and delivered when they said , patio is as described and looks great , will definitely use again”

Helpful Report

Posted 5 years ago

Thank you for your order with us, Sean. We look forward to hearing from you again in the future! Kind regards, The Nustone Team

Posted 5 years ago

“Fabulous customer service and product was excellent”

Helpful Report

Posted 5 years ago

Hi Amy, Thank you for your order with us. We're glad to hear that we could offer you a great level of service and that you are happy with the product! Kind regards, The Nustone Team

Posted 5 years ago

“Very easy to deal with and fast delivery”

Helpful Report

Posted 5 years ago

Thanks for your order with us, John!

Posted 5 years ago

“Absolute shocking service. I ordered 3 ton of slabs on the 20/04/2020 and received confirmation the next day saying that my order was confirmed. I then received an email from Palletways stating that the order had been accepted for delivery. I have now received an email today from Nustone saying. Good Evening Wayne, I hope all is well at your end. We regret to inform you that we are no longer able to service your order as we do not have the stock on the ground due to a counting error in the warehouse. I am extremely sorry for any inconvenience that this may cause and will, of course, get a refund processed ASAP. During these troublesome times, resources have inevitably been stretched thin and so we're having to do our best to manage stock remotely with help, where possible, from the Warehouse Staff who aren't normally apart of the stock management. If there is anything at all that I can do to help, please don't think twice about asking. Have a lovely evening! Kind Regards Jack Nash Customer Experience T. 01206 700 599 Now I will have to cancel the garden people from coming in on Monday to fit the slabs and I can't order any other slabs until I get my refund that will take weeks to get back. They could have contacted me the day after my order was placed or offered me another alternative for the fact that they obviously can't count stock properly. Shocking way to run a company, selling stock that they don't have, and take people's money.”

Helpful Report

Posted 5 years ago

Hi Wayne, We apologise that we are not able to fulfil your order at this time. As promised, your refund has been processed ASAP and will typically appear back in your account in just a few working days. Rest assured that under no circumstances would we knowingly sell any products that we do not have available. We have made sure to notify you immediately and we do advise not to book in any trade until goods have arrived on-site, just in case of any unforeseen circumstances. We are consistently reviewing the way that we operate during the COVID-19 pandemic to ensure that we can continue to run efficiently while resources are stretched and further steps have been taken to ensure that any such errors are eliminated. If there is any way that we can assist you further, please don't hesitate to contact us on 01206 700 599 or by email at support@nustone.co.uk. Kind regards, The Nustone Team

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Hi William, Thank you for choosing Nustone! We're glad that we could provide you with great service and if there is anything else we can do for you in the future, please don't hesitate to contact us again! Kind regards, The Nustone Team

Posted 5 years ago

“Good quality product delivered promptly and very helpful staff, would recommend”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for your order with us! We always love to hear that we've been able to help out as well as providing a great quality product with speedy delivery. If there is anything else we can do for you in the future, please don't hesitate to ask! Kind regards, The Nustone Team

Posted 5 years ago

“Very friendly service and a pleasure to deal with. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi Stewart, Thank you for your kind words. It's always a pleasure for us to be able to help and if there is anything that we can do for you in the future, please don't hesitate to ask! Kind regards, The Nustone Team

Posted 5 years ago

“Great deliver and price”

Helpful Report

Posted 5 years ago

Thanks, Dennis! We pride ourselves on our competitive prices and speedy delivery! If we can do anything for you in the future, we'd be happy to help. Kind regards, The Nustone Team

Posted 5 years ago

Nustone is rated 4.0 based on 134 reviews