“We went to Oakwood recently to pick up a Used car that we had agreed to buy on-line, having received an acceptable offer for our existing car. On arrival we were waiting around for some time as the salesman we had come to see was dealing with other customers. Eventually he came over, took us out to the car and suggested we take it for a test drive as he would be another 20 minutes as he was dealing with other customers. We were not offered any refreshment at any time whilst we were waiting.
After returning from the test drive there was more waiting around, it seems like the salesman was trying to keep "too many plates spinning". The 'boss' then wanted to take a look at our car, after this he gave us our keys back without saying anything to us but then the salesman we were dealing with advised us the boss had said a much lower offer for our car. We should have walked away but having driven so far to get there and after all the waiting had got so far into the process we negotiated a figure nearer but not as much as the original offer. On agreeing to continue with the purchase and yet more waiting the salesman came over to us in the seating area with his laptop, we were not invited to go to his desk.
After more waiting we were then transfered to his colleague to finalise the sale in the other building, at another table.
We then advised them that the battery in the key was almost out of charge so it was taken away to be attended to. More considerable waiting around as our salesman was with yet another customer. Eventually another salesman asked if we 'were OK'. I replied that we were "definately not OK and were waiting too long". He just walked away. I felt we were invisible so after more waiting I went into a nearby office to ask when we would be attended to. A few minutes later the salesman brought the key to us and that was the end of that.
We got the distinct feeling that we were given second hand service for a second hand vehicle. Extremely disappointing.”
