“Not the car that's the problem...not in my case anyway....been buying motors and bikes long enough to decide if I can take a punt and yes these guys are just buying at auction and spinning them into retail..... spending as little as possible...(by that I mean near enough zero)..so you pays your money and takes your chance.
It is their after-care that appears to be the problem, they are truly well balanced individuals...they definitely have chips on both shoulders..I only rang to ask if they had processed the V5C as it was 3 weeks after I did the deal and the DVLA are exceeding everyone's expectations at the moment with sub 5 day turnarounds...apparently they post them!...and when I expressed real wonderment and could he confirm that mine had been sent the guy got really snippy,..and then told me I was rude....probably because I laughed.
Anyway....what is really interesting is the inconsistency of review opinions on these guys..they are truly marmite ...what is abundantly clear is that their business model is to buy at auction...not to touch them in any way until they get a sale and then do the minimum of work they can get away with ......."we sell them at trade price bruv" is their mantra..so "buyer beware" in terms of the apparent state of repair of any car you could get from them and the similarly the support you will likely get if things go wrong...like buying privately only with bigger margins....as for me then the car is fine...the issues the car has I don't have a problem with..I am pragmatic about that..but this crew's post sales attitude?.....that is something that is beyond redemption I would wager...they make money..."why would we change bruv innit tho"?
Oh and count your fingers if you shake hands with them....jus' sayin'”
“Absolute disgraceful customer service
Messed about so many times finally picked the car up having been let down twice before saying they couldn’t do a part ex deal, then was rang back two days later saying they could do a deal. Was told to pick the car up on the Saturday as it was in for paint touch up and service, then got a phone call at 8.30am on the day I was ment to be picking up the car to be told I can’t go because the light needed fitting and the car wasn’t ready.
The week after picked up the car which had scratches on the bonnet and passenger doors.
I drove the car 15 min to my mums got out of the car to find the door didn’t lock
Rang them back to be told to take it back a few days later and that I would have to lock the door from the inside for the time being.
Then as I was driving home on the motorway the engine management light came on, I rang again to be told I should buy their £700 extended guarantee to which I replied I shouldn’t have to purchase this.
The warranty kept being mentioned over the phone to which I got to the point of saying I wanted my old car back as it was unacceptable.
I still haven’t received my £100 holding fee from back in February I’m currently on my 4th email.
I would steer clear of this place
I’ve asked 3 times for full names of the 2 people I’ve delt with to give to my case with trading standards and still haven’t been given them”
“Do not buy a vehicle from this garage!!!!!
Do not buy a vehicle from this garage, brought an Audi a3 and drove it home which was 3 miles from the garage. By the time I got home the car over heated and did not sound right. Returned the car the next day and the garage took the car to a friend to check this over. Apparently all was checked and was ok but I have video evidence on this. A month later the garage has still not shut down my account and are still trying to take payments for this vehicle. The people on the phone are very rude, and are refusing to take the vehicle back even though it was returned 48 hours after purchase. Terrible experience with this dealership, would not recommend.”
“These guys buy cars from auctions and sell them quickly for a profit. If they are good you are fine but if like so many they are bad you have no chance of getting and help or money out of these people. No scruples here they just rip you off. They offer to pay for repairs and then dont pay. Their own law firm, Law Data, despairs of them. I bought a £6k car had days of my time wasted and ended up paying £3k+ to put it right. Please do not buy from these awful people.”
“Bought a Volvo S40 2Litre Diesel Reg 2007 from them. Got me to test drive in bumper to bumper traffic on a dark evening and when I asked to take it on clearer roads was told it's all rush hour traffic at that time. Took his word for the car, and bought it. On way home next day when I picked it up, when braking the steering was juddering violently and I was really frightened the car would not stop. They had closed for the day and when I called them salesman said he'd been driving it for weeks and there was nothing wrong with car but if I wasn't happy to bring car back for a check. Took car back next day and they sent it to their mechanic but refused to tell me where it had gone and when I called I was made to feel that I should just wait for them to call me back. 5 days I was left without a car. I picked up car and it was still juddering and when I took it to local garage I was told I must not drive this car as it was dangerous. Needed 4 brakes discs, pads, new tyres and brake fluid was leaking. My mechanic phoned Oakwood Motors Mansfield Woodhosue who agreed to pay cost to make roadworthy but after the work had been done they never paid me the £312. They used a fictitious Solicitor David Ward, Lawdata Limited, to liaise with me. They are liars and thieves. Avoid unless you want to risk your life.”
