OasisSpace Reviews

4.3 Rating 620 Reviews

83 %

of reviewers recommend OasisSpace

4.3

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The bearings on my right front tire is bad, need your help

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Asked by JEAN FREEMAN (4 days ago)

Hi JEAN FREEMAN, Thank you so much for getting in touch! It's OasisSpace Marketing Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. Unfortunately, we could not locate any records of your purchase with the details provided. To help us resolve this matter more effectively, could you please share the following information? Order Platform: Where did you purchase the product (e.g., our official website, Amazon, etc.)? Order Number: If available, this will greatly assist us in tracking your order. Any Relevant Photos or Videos: These would be helpful for our records. Or how about writing to csr@oasisspace.com directly? As you can see, email contact is still the most efficient way for after-sales service online so far. Your confirmation means a lot to our follow-ups. Sorry again for the inconvenience! Hope to hear from you soon!

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Answered by OasisSpace (2 days ago)

What is the range of the seat height of the commode for $109.98 on Amazon website. Has a 500 pound capacity. Stand alone raised toilet. Seat height not listed. Thank you

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Asked by Alan Wolfson (2 months ago)

Hi Alan Wolfson, Thank you so much for getting in touch! It's OasisSpace Marketing Team. The range of the seat height for this commode (OasisSpace Stand Alone Raised Toilet Seat 500lbs - Adjustable Toilet Safety Frame) is 26.2 inches to 36.1 inches, indicating the adjustable feature of the commode. Hope it helps!

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Answered by OasisSpace Customer Service Team (2 months ago)

My question is I pushed a oasisSpace upright rollator walker os9223 from you all I believe it was in March of 2021 serial KLD1220us-Ty4421 and item code Os-28KLD-UW_9223GY could you please tell me how I payed for it I believe I payed for it with my debit card .

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Asked by Queen E Dortch (2 months ago)

Hi Queen E Dortch, Thank you for reaching out to us regarding your OasisSpace upright walker. We truly appreciate your support and are here to assist you. Unfortunately, we could not locate any records of your purchase with the details provided. To help us resolve this matter more effectively, could you please share the following information? Order Platform: Where did you purchase the walker (e.g., our official website, Amazon, etc.)? Order Number: If available, this will greatly assist us in tracking your order. Any Relevant Photos or Videos: These would be helpful for our records. Or how about writing to csr@oasisspace.com directly? As you can see, email contact is still the most efficient way for after-sales service online so far. Your confirmation means a lot to our follow-ups. Sorry again for the inconvenience! Hope to hear from you soon!

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Answered by OasisSpace Customer Service Team (2 months ago)

What is an actual phone number for me to talk to a live person at Oasis Space?

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Asked by christine (5 months ago)

Hi Christine, Thank you so much for getting in touch! It's OasisSpace Marketing Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order platform - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated.Or how about writing to csr@oasisspace.com directly? As you can see, email contact is still the most efficient way for after-sales service online so far. Your confirmation means a lot to our follow-ups. Sorry again for the inconvenience! Hope to hear from you soon!

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Answered by OasisSpace Customer Service Team (5 months ago)

I don't have an order. I want to give your customers a number to reach you so they stop calling my business and yelling at me over your broken equipment. I have contacted your customer service regarding this issue, but nobody has reached out. No phone number is convenient for you, but not for us when we have elderly people calling about equipment, and we can't help them.

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Answered by Christine (4 months ago)

I lost a small nut to attach the rotary suction cup for my toilet rail

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Asked by Mary Waters (5 months ago)

Hi Mary, Thank you so much for getting in touch! It's OasisSpace Marketing Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order platform - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated.Or how about writing to csr@oasisspace.com directly? As you can see, email contact is still the most efficient way for after-sales service online so far. Your confirmation means a lot to our follow-ups. Sorry again for the inconvenience! Hope to hear from you soon!

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Answered by OasisSpace Customer Service Team (5 months ago)

Hello l am looking for some replacement wheels for my walker and cannot seem to get a hold of anyone at your company please get back with me asap Thank you Don Cool coold7969@gmail.com

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Asked by Don Cool (6 months ago)

Hi Don Cool, Thank you so much for getting in touch! It's OasisSpace Marketing Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. We've forwarded your inquiries to the Customer Service Team, a customer expert will follow up within 24 hours, please wait for a while. Generally, to help out, besides your specific inquiries, the representative will also ask for your order info such as the shopping platform (Amazon, Walmart, eBay, etc.), order number, and valid shipping address. If possible, please have it at hand in advance. Of course, you can also email the support team directly at csr@oasisspace.com at any time. Thanks again for your time and hope everything goes well!

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Answered by OasisSpace (6 months ago)

do u sell replacement parts

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Asked by David Holton (7 months ago)

Hi David, Thank you so much for getting in touch! It's OasisSpace Customer Service Team. We're so glad to know our products have been a part of your daily life and really hope to help out ASAP. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order platform - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. You can email the support team directly at csr@oasisspace.com at any time. Thanks again for your time and hope everything goes well!

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Answered by OasisSpace Customer Service Team (7 months ago)

I'm 84 years old and need to contact a Representative by phone. Please send me a phone number. Thanks

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Asked by Alex Pichl (9 months ago)

How do I get a front wheel replacement tire and tube

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Asked by Bill L George (10 months ago)

need to replace the back support. how do i order it

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Asked by RICHARD B PRIEST (11 months ago)

I need a replacement back for my OasisSpace walker

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Answered by Diane Bruner (10 months ago)

How do I replace bag on upright rollator walker

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Asked by Dona (11 months ago)

Can I purchase a replacement cushion for the all terrain knee scooter?

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Asked by Cheri Joyce (1 year ago)

I need a replacement tire for my OasisSpace pneumatic tires rollater walker#OS-28KLD-FW-9212-R it just shredded apart

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Asked by Margaret Davis (1 year ago)

875) 910-6729 Parent company number

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Answered by Jane (10 months ago)

How do I talk with representative???

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Asked by Chenue Colton (1 year ago)

I have tried to contact Oasis multiple times about replacement wheels and they have never responded. I have had two of the rollators for a few years. i need to purchase one for my wife but am hesitant because of no response from my previous efforts to contact customer service

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Answered by Robert Brown (1 year ago)

875) 910-6729 Parent company phone number

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Answered by Jane (10 months ago)