Ocado Reviews

4.1 Rating 2,607 Reviews
B-
Happiness Grade
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Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square

B-

Customer Service - Good

73.23%
Industry Average
Customer service have always been good.
posted 3 years ago - Rosabee
On the rare occasion that I have needed to contact customer service they too have been helpful.
posted 3 years ago - Eots
I have been an Ocado customer since the very start and find them to be the best Supermarket delivery service available.
posted 3 years ago - Helen K
Thank you to Ocado great service to existing regular customers which is appreciated.
posted 3 years ago - Anonymous
I would recommend Ocado for their service and their products have always been of a very high quality.
posted 4 years ago - Anonymous
After a very shaky start to the pandemic, Ocado seem to have got things back to some sort of order, so thank you for that. Quality of the merchandise is super. Still can’t get some items, but most are ok. Thank you for getting back to the level of service you were.
posted 4 years ago - Anonymous
I used Ocado initially to get a sparkling water abruptly discontinued in Supermarkets and thought last year the service was excellent . I had my last delivery in February and it will remain my last one as I haven’t been able to access the site since then with repeated rubbish cyber excuses as to why not . The proof of a good service is being there when you really need it .
posted 4 years ago - Julian B
Really good customer service response times even in this highly demandly time. Refund process was quick and simple. 100% of my basket turned up with no missing items. Great service, thank you Ocado!
posted 4 years ago - Anonymous
I have always had excellent service, great choice of good, lovely drivers and no issues.
posted 4 years ago - Stef
I love Ocado great service xx
posted 4 years ago - Amy