“After email exchange with Customer Service, I decided to cancel my order as they weren't able to confirm it directly even when paid with Paypal and after providing them with all documentation required!!!! They claim to have Live Chat but guess what? THEY DON´T HAVE LIVE CHAT!! What a HUGE disappointment to something which could have been an easy straight forward transaction. Also, answering a query under 1 hour is NOT the same as RESOLVING a query, Shame on you!”
“Trying to reach customer support is a really slow process, Verification of ID etc, unclear. Live Chat option appears first on this page and not under Customer support information....”
“I use OffGamers to purchase BitCash credit. It is fast and painless (in contrast with the pain of trying to purchase directly through BitCash's website). Great work.”
“Takes so long to do online banking after username and password, even with through using another web browser to checkout (Internet Explorer/Google Chrome/Mozilla Firefox). Even clear your browser's cache and cookie. The normal online payment for mastercard need that stupid verification feature which go against our privacy and very troublesome. Cannot refund the money if we make a mistake or the code has an error. Lousy customer support and service as though there is nothing they can do about it and very mood tone when speaking to me. Horrible customer service. Gift card no discount and due to exchange rate, its so expensive.”
