Oh Polly Reviews

3.6 Rating 905 Reviews
F
Happiness Grade
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

F

Returns - Difficult

0.00%
Industry Average
Dress didn't look like image. Difficult returns process and they don't do free returns unless you accept store credit. They also charge a restocking fee. You basically get penalised for a return. Will never buy from them again
posted 7 months ago - Anonymous
Their returns portal was then broken meaning it took me longer to return.
posted 1 year ago - Lauren
I had bought from the 3 for £45 promo a few months back and the returns process is only complete now.
posted 1 year ago - Anonymous
Initially was impressed by delivery and packaging and was assured by their 40 day international returns policy but the 40 days includes the time it takes for the drop to shop process to get back to them once you drop off the return and it took them over 3 weeks from the date I dropped the return back to the shop to get back to Liverpool from Ireland and they are refusing the refund because of this and are sending the item back, so really you only have a few days to decide if you want to return it
posted 2 years ago - Anonymous
Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent.
posted 2 years ago - Kimberly
I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response.
posted 2 years ago - Anonymous
Denied my refund even though the outfit had all tags on and was in perfect condition. They said there were marks but there wasn’t !! I believe the messed up on my order as the returns form said £00.00 ( even though I paid ) so they marked the outfit themselves ! BEWARE!
posted 3 years ago - Abbey
Appalled with this and be aware that returns are not prepaid either.
posted 3 years ago - Anonymous
So that means I’ll have to 2 returns & still no bikini .
posted 3 years ago - Anonymous
HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to Oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.
posted 4 years ago - Anonymous