Oh Polly Reviews

3.78 Rating 844 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Get Answers to Your Questions

Ask a question and get answers from people who are customers of Oh Polly.

Read Oh Polly Reviews
Visit Website




Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

Got a Question?

Need to return a top with a mark on it how do I do this
Asked by Samantha Mitchell (4 months ago)
Hi, I would know where I must put the reason number, in the little square or after “:” . Or I must insert the item number after “:” and in the square the reason number? Thanks
Asked by Silvia (5 months ago)
I ordered a bikini top and bottoms/the bottoms were to big /I sent back in original packaging /sent them back within the 14 days return time and have not received a refund yet,can you tell me when I will get the refund,kind regards
Asked by andrew lillis (1 year ago)
My parcel has not arrived and the order number is not working.
Asked by Ellie Parkman (1 year ago)
Hello Ellie, thank you so much for your question! I am so sorry to hear that your parcel has yet to arrive. Please send an email to hello@ohpolly.com containing your order number and we will be happy to assist further - Mark, Customer Service Assistant
Answered by Oh Polly (1 year ago)
How do i get a label with your address to return an item that is to small. I have submitted a return form.
Asked by Hannah Nolan-Moss (1 year ago)
Hello Hannah, thank you so much for your question! Please go ohpolly.com/returns/ for more info on how to complete your return. If you have any further queries, please let us know at hello@ohpolly.com - Mark, Customer Service Assistant
Answered by Oh Polly (1 year ago)
I want to know when my delivery will be sent to me as it’s been longer than it said it would get delivered.
Asked by Rayan (2 years ago)
Hi I returned a parcel around the 6th Dec and not had any rdgjnd as yet Could you please check Julue Phillips
Asked by Julie Phillips (2 years ago)