Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I get in touch with someone from Oh Polly? I had left a message twice already on their website, and still no one has gotten back to me. It’s ridiculous. I ordered my dress April 14th, and still have no dress. I need my email address changed as it is not correctly spelt so I don’t even have tracking information. I need this dress before April 30th .. what do I do?

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Asked by Ashley (2 years ago)

I can’t seem to track my order. I ordered a dress on Sunday morning.Still I can’t track my order and I’m upset because I need it on time to come. I want some help because when I ordered it, it didn’t tell me nothing when it will come.

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Asked by Alexandra Vargas Araujo (2 years ago)

I checked out the wrong delivery option and I need my order before or on Wednesday. Help!!

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Asked by Karen (2 years ago)

Need to return a top with a mark on it how do I do this

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Asked by Samantha Mitchell (3 years ago)

Hi, I would know where I must put the reason number, in the little square or after “:” . Or I must insert the item number after “:” and in the square the reason number? Thanks

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Asked by Silvia (3 years ago)

I ordered a bikini top and bottoms/the bottoms were to big /I sent back in original packaging /sent them back within the 14 days return time and have not received a refund yet,can you tell me when I will get the refund,kind regards

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Asked by andrew lillis (4 years ago)

My parcel has not arrived and the order number is not working.

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Asked by Ellie Parkman (4 years ago)

Hello Ellie, thank you so much for your question! I am so sorry to hear that your parcel has yet to arrive. Please send an email to hello@ohpolly.com containing your order number and we will be happy to assist further - Mark, Customer Service Assistant

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Answered by Oh Polly (4 years ago)

How do i get a label with your address to return an item that is to small. I have submitted a return form.

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Asked by Hannah Nolan-Moss (4 years ago)

Hello Hannah, thank you so much for your question! Please go ohpolly.com/returns/ for more info on how to complete your return. If you have any further queries, please let us know at hello@ohpolly.com - Mark, Customer Service Assistant

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Answered by Oh Polly (4 years ago)

I want to know when my delivery will be sent to me as it’s been longer than it said it would get delivered.

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Asked by Rayan (5 years ago)

Hi I returned a parcel around the 6th Dec and not had any rdgjnd as yet Could you please check Julue Phillips

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Asked by Julie Phillips (5 years ago)