Oh Polly Reviews

3.6 Rating 905 Reviews
67 %
of reviewers recommend Oh Polly
Based on 905 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
CH62 4YD

How does Oh Polly deliver?
(3 weeks ago)
Oh Polly delivers items by Courier and Postal Service.
(3 weeks ago)

Delivery - Fast

Industry Average
There was a problem with my delivery due to security measures which I didn’t really understand. Alex explained it to me and helped me sort it so I could get my dresses as soon as possible. Massive shoutout to Alex, thank you for being so helpful💕
- Tara
Oh Polly are absolutely fab! The clothes are beautiful and quality far exceeds expectations everytime. The thing i love most about Oh Polly is the customer service, big or small they always resolve it and its always in a timely manner. I recently had a parcel go missing unfortunately my neighbours took the delivery and never gave it back, Oh Polly Kindly sent a full replacement! As you can see by the photo im absolutely obsessed with this brand i make numerous orders every week and will continue ordering in future! Thankyou Oh Polly!
- Lucie carter
A huge thank you to Lauren & Alexandra! I ordered for next day delivery and needed my order by 1pm. Lauren & Alexandra tracked my order and it arrived by 12.10 in plenty of time. Top class customer service 😊 I would definitely recommend Oh Polly to my friends. Thanks again!
- Megan Seward