Oh Polly Reviews

3.78 Rating 843 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How does Oh Polly deliver?
(1 year ago)
Oh Polly delivers items by Courier and Postal Service.
(1 year ago)
C-

Delivery - Average

55.88%
Industry Average
misleading photos on website and inaccurate colour representation, expensive delivery charges and have to pay to return misrepresented items. Although they take payment immediately when ordering, it takes around 12/14 days for refund. This company needs to change its attitude to customers as I will not order from them again. Bad business model and they need to rethink their overall plan if they are to be successful.
- suzy
I ordered three dresses. Kept one, returned the other 2 by recorded, signed for delivery at my own expense. No refund, not heard anything. Terrible lack of customer service. Feels fraudulent.
- Anonymous
Clothes are lovely but all I have had from Oh Polly is appalling customer service and delivery.
- Anonymous