Oh Polly Reviews

“ Horrible return and customer service!!! Shein has better return than this company! They gave me store credit gift card and IT DOEA NOT WORK! Sounds like a scam and every attempt to keep your money. Have been emailing for weeks and still have not resolved the issue. They also take forever to reply. ”

“ I used the dumb chatbot to get a message to customer service on 4/8. ”

“ to me that sounds like a scam pay extra money and we'll guarantee that you actually get the item you ordered? shoddy customer service my daughter spent her hard-earned money as a 19 year old to get a dress to wear for her birthday which is long past and never received the dress. ”

“ Can’t even say bad customer service they offer no service whatsoever only automated emails. ”

“ absolute cheap tat you can find this on aliexpress…brought from cheap chinese suppliers and sold on …terrible customer service to boot - don’t waste your $ ”

“ Ordered 5 dresses from Oh Polly at the beginning of February, returned them immediately. I have not received any refund (goods costing over £320). I have been in contact via email several times & have just been told there is a technical problem with the refund service. It’s been 10 weeks now. I have never seen such terrible customer service. Do they plan on illegally keeping my £320 and not refunding me? ”

“ Been over 8 weeks and still no refund !!! will never be using this company again. Unless you want to shop with no guarantee of a refund I would avoid this company. The only way to contact them is through email and they take minimum 4 days to reply. Worst customer service I've ever experienced. ”

“ Poor customer service Took over 2months for my packaging to arrive and the dress didnt fit so I asked for a refund they said it will be processed in 48hrs but it never happened its been nearly a month Ive sent multiple emails chasing this up and they finally gave me a refund but only 1/2 of the cost of my dress Theyre waiting for you to forget about it and scam you ”

“ Disgusting customer service, sent a dress back because it did not look anything like the image and they will not refund me, all tags on and not even tried on the dress . They are money grabbing. The dress was not good quality and for them not to give me a reason why they won't refund me is appalling £58 they still owe me . !! Save your money !!.. ”

“ I ordered 2 jeans and shorts package said delivered, but never received them, contacted OhPolly they said there is nothing they can do about it, customer service is sucks they only care about making money, they don’t care about customer. ”