“Untrustworthy, terrible customer service, and poor product quality. Old Mill Saddlery have received so many bad reviews that they have turned off their Google Review page. I reported an issue and they have been investigating for over two weeks now and whenever I chase them for a response, I just get a standard holding email. I will now have to dispute the transaction with my credit card company.
I can never seem to get my head around why equestrian business owners are so commercially unaware. It is no wonder the general population have such a bad impression of equestrians when companies like Old Mill Saddlery prove those impressions are in fact warranted.
Highly recommend using a reputable retailer such as Redpost.”
“Bought boots you sent the wrong colour, when I asked to return them I was informed I had to pay the postage for your mistake.
Your company customer service is dire and I will certainly never buy anything from you again . I would absolutely not recommend old mill saddlery.”
“Ordered on next Day service, stating it was urgent. 2 days later tracking showed courier had not received so requested to cancel. Company refused. Order was only attempted for delivery 5 days later. Order was returned to company as it was too late. Company refused to refund any postage costs, despite paying for a next day service that was not received. They also failed to respond to emails regarding resolving this. Avoid.”