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OnBuy.com Reviews

3.8 Rating 1,626 Reviews
E
Happiness Grade
E

Refund - Difficult

41.24%
Industry Average
Ignored.my pleas for help when told wrong info applied to.my order which was returned to seller without refund worse than evri sociopaths
posted 2 years ago - William Connell
I bought a defective product that was not the item I ordered and have been trying to get a refund for 3 months now. It’s like emailing a robot and a complete con because they never refund !!!
posted 2 years ago - Lara
I complained and was immediately refunded.
posted 2 years ago - Dan Roberts
Sent wrong item. Offered £5 refund even though it cost £30. Kept stalling /lying after offering full refund which never came. Opened PayPal resolution and they again used the same stalling tactics. Paypal ruled in my favour and they had to refund. AVOID!!!!
posted 2 years ago - Jonny
Put my order in and paid. Next day heard they had cancelled it due to pricing error. Waiting for refund
posted 2 years ago - Anna. DAWIDOWSKA
Now asked for refund so can purchase elsewhere.
posted 2 years ago - Asad
Received a damaged item (the box) the seller would not refund or replace even when onbuy stepped in. But even onbuy keep saying take it up with PayPal even though I can't as the account has been closed. Terrible service.
posted 2 years ago - Sam
No item, no intention of sending the item, no refund when I asked, they just ignored every email, DO NOT BUY FROM THIS SITE
posted 2 years ago - Anonymous
Halloween kids outfit didn't arrive waiting for my refund still?????? Would be Pointless now if it arrived
posted 2 years ago - Suzie Waite
despite repeated attempts to get either a replacement or refund I just get passed around.
posted 2 years ago - Pam Williams