One Call Insurance, South Yorkshire Reviews

3.76 Rating 21 Reviews
71 %
of reviewers recommend One Call Insurance, South Yorkshire
Visit Website


First Point, Balby Carr Bank, Doncaster DN4 5JQ, UK

Write Your review

Tell us how One Call Insurance, South Yorkshire made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous  // 01/01/2019
Had my catalytic converter stolen . 8 weeks on still not got the car back. Delay after delay. Told lies on the phone by the customer advisors.They took 10 days to say fix it . It has now been 11 days and not paid the bill. My car is sat waiting to be picked up. Said they tried to pay but toyota had sent the wrong bank details. In difficult times you need them and they don't care.
Posted 2 months ago
Absolutely AWFULcompany . You can’t phone them ironically even though they are named ONE CALL. Joke you have to contact via a chat room service and they take forever to reply keeping you in limbo wondering if they’ve just gone for a cuppa then you can’t speak ( chat) to a supervisor and they hold on to your payment details quoting “ data protection” it’s a joke company avoid at all costs . They also take payments from you twice with no authorisation . Beware
Posted 5 months ago
my mother moved house on the 12th of October, she has been insured with one call from may, so not too long. upon contacting one call to let them know about the address change, they said that it is not possible to update to your new address due to the insurance company (Ageas) not covering that area..... we will give you 7 days before WE cancel your policy. we can set up a new policy for you though at more than DOUBLE the cost of the original policy, my mum declined for obvious reasons. after sorting a new policy out, from moneysupermarket for less than the one call policy, today she had a letter from one call, demanding payment for a cancellation.... THAT THEY DID! we did not request this, all she wanted was to change her address, thats it. no phone number to call anyone, only live chat which honestly, is no good for the elderly like my mother, she is 68 and cannot use a computer ETC. after myself spoke to the adviser, she didn't seem to understand that we was not told about any fee during the first conversation. long story short, a VERY disappointing experience, with fees that were not disclosed to begin with all because of an address change, which if not paid, legal action will be taken. Very, very disappointed, we will not be using one call again. i would understand if she moved to Beirut, but chesterfield.....really guys?! if you are moving house, good luck.
Posted 6 months ago
Received disgusting customer service after being in an accident with my wife and children and their Staff members Harry & Mitch were patronizing, rude and kept terminating the call and laughing. I have call recordings of it I will be sharing on Twitter etc
Posted 1 year ago
Some one ran into us 2017 sagar did not put the insurance up THEY DID AND £ 36 fee next insured a van first time no ncb but but had ncb on the car they used that . Just put £ 204 on top 0 out of 10 terabile service
Posted 1 year ago
45 mins to get an answer, then spoke to Lloyd very helpful , if I were him ide leave and go work for a company that would not put there staff in the position where it take 45 mins to get thru and telling me im 12 in the Q but no time you will be answered in 5 mins I could then choose to spend my valuable time finding a ins co that does answer the phone
Posted 2 years ago
One Call Insurance, South Yorkshire is rated 3.76 based on 21 reviews