Online Kitchenware Reviews

Name: Online Kitchenware
Rating: 3.87

3.9 Rating 45 Reviews

71 %

of reviewers recommend Online Kitchenware

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Metrics

3.9

Based on 45 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Phone:

01653 690222

Email:

sales@onlinekitchenware.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided to return the mugs I ordered. Chased three times for a return label, then when it came, packed up the mugs and returned. A week later they were back with me, marked "addressee gone away" by Royal Mail. Emails and voice messages since then have been ignored. So no customer service, and no way to get my money back.”

Helpful Report

Posted 5 months ago

“For the money I would have expected the breadmaker part I ordered to have come with a rubber seal and screws!”

Helpful Report

Posted 11 months ago

“Cellardine Wine Stopper/Saver selected from their website which clearly i.e shows the product I wanted with clear pictures and a code of VSS12. Wrong Stoppers were supplied i.e for WSB10'. Despite returning the incorrect stoppers and paying postage to return, they sent the same INCORRECT product again, stating that these were the VSS12!!!! Not according to their website. Staff member was "snotty" and full of her own importance as "she had packed the return". SAME INCORRECT PRODUCTS. I accept that I lost my temper and swore - BUT CONCEIT, INCOMPETENCE & INDIFFERENCE reign supreme!!!! Would not recommend an organisation that cannot think clearly to resolve Customer's problem with their service and attitude!!!”

Helpful Report

Posted 2 years ago

“Ordered 4 ikonic gin glasses. when they arrived they were too small. Emailed several times to ask for a postage refund. No reply . Checked refund policy and apparently I have to pay for the return postage. Cost £5.50! Wasn't aware of this at the time. Wont use this company again.”

Helpful Report

Posted 2 years ago

“One side plate was completely smashed but kitchenware are putting one in the post today. The colour is off white but they are lovely so I don't mind. The dinner plates are very big however I can use the side plates if necessary”

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Posted 3 years ago

“Very prompt service”

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Posted 3 years ago

“Received my set of three Farmers Kitchen square cake tins today. Absolutely delighted, they look much neater on my unit top and appear to take up less space than my previous round ones! Excellent service, well packaged and arrived earlier than expected”

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Posted 3 years ago

“Purchased an OXO Stainless Steel Window Squeegee.It split after five months.Company refused a replacement or refund as item not under warranty.”

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Posted 4 years ago

“Love my plates, salad bowl and platter. Great for entertaining, had so many comments on them. Amazing service - highly recommend :)”

Helpful Report

Posted 4 years ago

“Hi friends, this is No1 fraud online site. Don't buy any product in this web site. We have ordered green life soft grip 16 pcs ceramic non stick cookware set order#7574632. On 17.10.2019. But still we have not received the product from this online site and my money INR 4495.64 is cheated by this kitchen ware web site. We have sent many complaints to this site. There is no response from this site. If any one need more clarification pls call me. +91 9362123451. Its a fraud company....”

Helpful Report

Posted 5 years ago

“I have used this company a few times in recent weeks and the service was 100% excellent. I did have a problem with one of the items (fault of the supplier to Online Kitchenware) however this was resolved very quickly and I was sent replacements. This is a brilliant company to deal with and I would have no hesitation in recommending them to others - great customer service makes all the difference. Thank you Holly.”

Helpful Report

Posted 5 years ago

“Bought several items over the years from this company. Always great dispatch time, and when needed had no problems with customer service. Definitely will continue to use.”

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Posted 5 years ago

“Bought a dinner set that cost in excess of £80. Having ordered online, it wasnt until i recieved the items that i was able to see how poor they were. Id describe them as posh paper plates - no better than plastic plates for BBQs. After deciding to return them, i contacted their customer service, expecting to have a returns slip sent to me... but no. I am expected to pay in excess of £15 to send the plates back. Terrible product, awful service! Avoid.”

Helpful Report

Posted 6 years ago

“Ordered two packages of three soup mugs in assorted random colors. One had been removed prior to shipping so that only five arrived instead of six. I am now on my eleventh back and forth e-mail where Online Kitchenware/Fruugo is demanding additional photos so that they can replace the random color. I have asked for a refund of one sixth of the entire cost but they still insist they must place the exact random color single mug that was not shipped and ship from the UK to the USA. Entire order has been a waste of everyone's time and is still not resolved almost 24 days since the order was placed for a $5.00 plastic mug. I'm done with either of these suppliers and I'm done wasting my time for the $5.00. Lesson learned buying common kitchen items overseas. I'll deal with a supplier from China they are just as obtuse but cheaper to deal with for the same customer service.”

Helpful Report

Posted 7 years ago

“I bought a bottle that leaks. Apparently it is not supposed to be leak proof, even though it is "ideal for school and the gym". It should be "kept upright". My argument was that it was not fit for purpose, and after being very insistent they eventually agreed to a refund. This took a fair number of emails though, and I was rather surprised that that they are happy for a bottle designed for school to leak. They did agree that their description needed amending in the end but from my point of view, I found them to be very unhelpful and to deliver poor customer service. I will not buy from them again.”

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Posted 7 years ago

“Excellent service all round. Well laid out website. Lots of choice at a good price. Prompt replies to queries. Items dispatched and delivered promptly. Great stuff.”

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Posted 7 years ago

“Excellent service from start to finish with great user friendly website and my question to them by email was answered straight away? I loved the Epicurean melamine plates so much that I have ordered more . First class product, exactly as described on the website.”

Helpful Report

Posted 8 years ago

“i found the customer service was excellent in dealing with a damaged item, and i am in Australia”

Helpful Report

Posted 8 years ago

“I was interested in purchasing an item and asked a very simple question. Over 10 days has passed and no reply.”