Online Kitchenware Reviews

Name: Online Kitchenware
Rating: 3.93

3.9 Rating 44 Reviews

73 %

of reviewers recommend Online Kitchenware

Company Reviews

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Metrics

3.9

Based on 44 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Phone:

01653 690222

Email:

sales@onlinekitchenware.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cellardine Wine Stopper/Saver selected from their website which clearly i.e shows the product I wanted with clear pictures and a code of VSS12. Wrong Stoppers were supplied i.e for WSB10'. Despite returning the incorrect stoppers and paying postage to return, they sent the same INCORRECT product again, stating that these were the VSS12!!!! Not according to their website. Staff member was "snotty" and full of her own importance as "she had packed the return". SAME INCORRECT PRODUCTS. I accept that I lost my temper and swore - BUT CONCEIT, INCOMPETENCE & INDIFFERENCE reign supreme!!!! Would not recommend an organisation that cannot think clearly to resolve Customer's problem with their service and attitude!!!”

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Posted 2 years ago

“Ordered 4 ikonic gin glasses. when they arrived they were too small. Emailed several times to ask for a postage refund. No reply . Checked refund policy and apparently I have to pay for the return postage. Cost £5.50! Wasn't aware of this at the time. Wont use this company again.”

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Posted 2 years ago

“Purchased an OXO Stainless Steel Window Squeegee.It split after five months.Company refused a replacement or refund as item not under warranty.”

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Posted 3 years ago

“Hi friends, this is No1 fraud online site. Don't buy any product in this web site. We have ordered green life soft grip 16 pcs ceramic non stick cookware set order#7574632. On 17.10.2019. But still we have not received the product from this online site and my money INR 4495.64 is cheated by this kitchen ware web site. We have sent many complaints to this site. There is no response from this site. If any one need more clarification pls call me. +91 9362123451. Its a fraud company....”

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Posted 4 years ago

“Bought a dinner set that cost in excess of £80. Having ordered online, it wasnt until i recieved the items that i was able to see how poor they were. Id describe them as posh paper plates - no better than plastic plates for BBQs. After deciding to return them, i contacted their customer service, expecting to have a returns slip sent to me... but no. I am expected to pay in excess of £15 to send the plates back. Terrible product, awful service! Avoid.”

Helpful Report

Posted 5 years ago

“Ordered two packages of three soup mugs in assorted random colors. One had been removed prior to shipping so that only five arrived instead of six. I am now on my eleventh back and forth e-mail where Online Kitchenware/Fruugo is demanding additional photos so that they can replace the random color. I have asked for a refund of one sixth of the entire cost but they still insist they must place the exact random color single mug that was not shipped and ship from the UK to the USA. Entire order has been a waste of everyone's time and is still not resolved almost 24 days since the order was placed for a $5.00 plastic mug. I'm done with either of these suppliers and I'm done wasting my time for the $5.00. Lesson learned buying common kitchen items overseas. I'll deal with a supplier from China they are just as obtuse but cheaper to deal with for the same customer service.”

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Posted 6 years ago

“I bought a bottle that leaks. Apparently it is not supposed to be leak proof, even though it is "ideal for school and the gym". It should be "kept upright". My argument was that it was not fit for purpose, and after being very insistent they eventually agreed to a refund. This took a fair number of emails though, and I was rather surprised that that they are happy for a bottle designed for school to leak. They did agree that their description needed amending in the end but from my point of view, I found them to be very unhelpful and to deliver poor customer service. I will not buy from them again.”

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Posted 6 years ago

“I was interested in purchasing an item and asked a very simple question. Over 10 days has passed and no reply.”

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Posted 8 years ago

“I did not purchase anything I asked u a question and u did not bother to reply !”

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Posted 8 years ago

Online Kitchenware is rated 3.9 based on 44 reviews