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Online Carpets Reviews

3.3 Rating 166 Reviews
B-
Happiness Grade

Online Carpets have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Very good quality carpet at a good price and a good selection to choose from only down side asked to delay delivery told they would but it wasn't
- Anonymous
Great price, great carpets, promptly delivered, can't ask much more, will be ordering 2 more in the New year
- Martin Palmer
Great price for a quality carpet. £11 sq m cheaper than local carpet shops!
- Martin Wilson
A-

Delivery - Fast

80.60%
Industry Average
Easy website to negotiate. Lots of choice. Amazing bargain - even not allowing for the Black Friday deal I ended up with! Prompt efficient delivery with a helpful polite driver. Couldn't ask for a better transaction. Would recommend.
- Jo Stapleton
Brilliant carpet. Delivery and customer service all perfect. Sent many samples out very quickly. Will be using again.
- Anonymous
Very good quality carpet at a good price and a good selection to choose from only down side asked to delay delivery told they would but it wasn't
- Anonymous
F

Refunds - Difficult

25.00%
Industry Average
We didn’t accept this and so are still waiting for our refund for the carpet for their error! I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
- Sarah Tingey
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
- Anonymous
They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
- Anonymous
78.00%
Industry Average
Brilliant carpet. Delivery and customer service all perfect. Sent many samples out very quickly. Will be using again.
- Anonymous
Quality carpet with excellent service . Second time have used this company.
- D.S.
Great service from start to finish. Easy ordering, very helpful and friendly staff who actually answers the phone without any fuss or robots. Kind and helpful delivery guy and the mink carpet is beautiful.
- Chris Darby