Online Carpets have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Half the price of high street stores. Carpet samples arrived very quickly. Good quality material.
”
- Jade
“
Carpet was a good quality for the price paid, it arrived when it said it would
”
- Anonymous
“
Really good fast delivery quality spot on and a good price too!
”
- Stefan Kingdon
“
Vinyl choice on site was excellent and we ordered just what we were looking for. Great customer service, prompt delivery, excellent quality vinyl. Thank you from a very happy customer. Nicky
”
- Nicky
“
someone needed to help the delivery driver as he was on his own but that wasn’t a problem .
”
- CD
“
Great value carpet easy delivery and great quality
”
- Anonymous
“
We didn’t accept this and so are still waiting for our refund for the carpet for their error!
I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
”
- Sarah Tingey
“
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
”
- Anonymous
“
They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
”
- Anonymous
“
Vinyl choice on site was excellent and we ordered just what we were looking for. Great customer service, prompt delivery, excellent quality vinyl. Thank you from a very happy customer. Nicky
”
- Nicky
“
The service from Online Carpets was brilliant the quality of the carpets was as described and excellent quality and so much cheaper than the shops .
”
- CD
“
All good. plased with the service and carpet
”
- Anonymous
