Online Carpets have a Customer Happiness Grade of C. Customers love their prices and delivery but are unhappy with their refunds.
“
Great price fast delivery
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- Tracey
“
Very easy process..fast delivery…great price for the bedroom carpets…wud use again 👍
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- Anonymous
“
Quick fuss free delivery and the carpet was great. Good quality and price.
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- Nicola
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Spot on carpets & quick delivery with no problems
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- Adam Roberts
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On the whole excellent service, only problem is delivery cannot give you day and time until day before.
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- Anonymous
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Carpet was delivered at the tail end of the expected delivery time frame. I was provided with delivery tracking on the morning of delivery which was on time. Carpet fitted was impressed with the quality of the carpet which is soft and looks beautiful down.
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- Anonymous
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We didn’t accept this and so are still waiting for our refund for the carpet for their error!
I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
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- Sarah Tingey
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Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
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- Anonymous
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They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
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- Anonymous
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On the whole excellent service, only problem is delivery cannot give you day and time until day before.
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- Anonymous
“
First class customer service!
A wide selection of all types of flooring
Really helpful and deliver outstanding quality carpets at amazing prices.
Thank you for ALL your help,my carpet looks fantastic.
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- Stephanie Birch
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Service very good. Delivery costs reasonable
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- Anonymous
