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Online Carpets Reviews

3.5 Rating 180 Reviews
B
Happiness Grade

Online Carpets have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Really good fast delivery quality spot on and a good price too!
- Stefan Kingdon
Very good quality carpet at a good price and a good selection to choose from only down side asked to delay delivery told they would but it wasn't
- Anonymous
Great price, great carpets, promptly delivered, can't ask much more, will be ordering 2 more in the New year
- Martin Palmer
A-

Delivery - Fast

83.56%
Industry Average
Excellent service. Swift delivery and beautiful quality carpet. I have 3 more rooms to do and will be shopping for it all with you Many thx
- Anonymous
Really good fast delivery quality spot on and a good price too!
- Stefan Kingdon
Always quick delivery! And very cheap products! Thank you!
- David pope
E

Refunds - Difficult

40.00%
Industry Average
We didn’t accept this and so are still waiting for our refund for the carpet for their error! I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
- Sarah Tingey
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
- Anonymous
They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
- Anonymous
80.70%
Industry Average
Absolutely delighted with my rug. Just as described and customer service was excellent
- Anonymous
Found the flooring after the shop originally bought from discontinued them Delivered as and when told over the Christmas break as well Great service with no problems.
- Anonymous
Excellent service. Swift delivery and beautiful quality carpet. I have 3 more rooms to do and will be shopping for it all with you Many thx
- Anonymous