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Online Carpets Reviews

2.7 Rating 113 Reviews
C-
Happiness Grade

Online Carpets have a Customer Happiness Grade of C-. Customers love their prices but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Absolutely love my carpet, i have spend a lot getting a good quality carpet and always brought from walk in carpet stores only to be left disappointed when carpet lost its pile ect. Never thought of purchasing online but I'm so glad I did, carpet looks and feels amazing..even my carpet fitter said he hasn't come across this great a quality for the price.
- CLARA WYATT
Well done. Good quality and price . Fast delivery
- Halyna
Order delivered in the timescale stated at time of order.quality and price of product exceptiona. Would from this online store again. Highly recommend
- Paul
B-

Delivery - Average

69.44%
Industry Average
Great. Cushion vinyl delivered on time and I am very pleased with it, makes a huge difference to my kitchen. Driver was super, I went downstairs to take delivery as it states they do not deliver upstairs, yet he insisted on carrying it up for me. Super service.
- Pauline E
We have just had the carpet we bought from Online Carpets back in July fitted and it looks lovely. The service from receiving samples, ordering the carpet and well informed fast delivery was great. Carpet good quality and value.
- Anonymous
Very competitive prices and kept informed of delivery times,well done
- Anonymous
F

Refunds - Difficult

0.00%
Industry Average
We didn’t accept this and so are still waiting for our refund for the carpet for their error! I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
- Sarah Tingey
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
- Anonymous
They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
- Anonymous
B-
65.63%
Industry Average
Great. Cushion vinyl delivered on time and I am very pleased with it, makes a huge difference to my kitchen. Driver was super, I went downstairs to take delivery as it states they do not deliver upstairs, yet he insisted on carrying it up for me. Super service.
- Pauline E
We have just had the carpet we bought from Online Carpets back in July fitted and it looks lovely. The service from receiving samples, ordering the carpet and well informed fast delivery was great. Carpet good quality and value.
- Anonymous
Good service fast and just what I ordered
- Anonymous