Online Carpets have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great price great service
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- Anonymous
“
Really good service. Delivery was on time. Quality of carpet and price was very good.
Would use this company again.
”
- Anonymous
“
Super fast delivery. Amazing quality for the price. I have used this company a few times now and will continue to for all other projects.
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- Hayley
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No hassle, swift delivery, happy with my carpet
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- Angelina Plati
“
Really good service. Delivery was on time. Quality of carpet and price was very good.
Would use this company again.
”
- Anonymous
“
Good service. Delivery was on time. Quality of carpet was very good and would buy again from this company.
”
- Anonymous
“
We didn’t accept this and so are still waiting for our refund for the carpet for their error!
I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
”
- Sarah Tingey
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Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
”
- Anonymous
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They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
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- Anonymous
“
Good service friendly helpful staff good quality and prices
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- Anonymous
“
Great quality carpet for the money that i paid. Really helpful customer service
Would highly recommend
”
- Anonymous
“
On my 3rd order from these guys now, great customer service and very good products. Will definitely be using them more.
”
- Dave
