Online Carpets have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Really good fast delivery quality spot on and a good price too!
”
- Stefan Kingdon
“
Very good quality carpet at a good price and a good selection to choose from only down side asked to delay delivery told they would but it wasn't
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- Anonymous
“
Great price, great carpets, promptly delivered, can't ask much more, will be ordering 2 more in the New year
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- Martin Palmer
“
Excellent service. Swift delivery and beautiful quality carpet.
I have 3 more rooms to do and will be shopping for it all with you
Many thx
”
- Anonymous
“
Really good fast delivery quality spot on and a good price too!
”
- Stefan Kingdon
“
Always quick delivery! And very cheap products! Thank you!
”
- David pope
“
We didn’t accept this and so are still waiting for our refund for the carpet for their error!
I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
”
- Sarah Tingey
“
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
”
- Anonymous
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They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
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- Anonymous
“
Absolutely delighted with my rug. Just as described and customer service was excellent
”
- Anonymous
“
Found the flooring after the shop originally bought from discontinued them
Delivered as and when told over the Christmas break as well
Great service with no problems.
”
- Anonymous
“
Excellent service. Swift delivery and beautiful quality carpet.
I have 3 more rooms to do and will be shopping for it all with you
Many thx
”
- Anonymous