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Online Carpets Reviews

3.4 Rating 171 Reviews
B
Happiness Grade

Online Carpets have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Very good quality carpet at a good price and a good selection to choose from only down side asked to delay delivery told they would but it wasn't
- Anonymous
Great price, great carpets, promptly delivered, can't ask much more, will be ordering 2 more in the New year
- Martin Palmer
Great price for a quality carpet. £11 sq m cheaper than local carpet shops!
- Martin Wilson
A-

Delivery - Fast

81.69%
Industry Average
Always quick delivery! And very cheap products! Thank you!
- David pope
Great website easy to use and fast delivery
- Anonymous
Excellent service from ordering to delivery fast and friendly. I would 100% recommend.
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
We didn’t accept this and so are still waiting for our refund for the carpet for their error! I just cannot believe how bad their customer service has been even when they admitted it was their “mistake”.
- Sarah Tingey
Placed an order , and was told delivery date and time waited all day no delivery, when I called up it took them another day and a bit to give an excuse that it hadn’t been loaded , and then said it should be back out in 5 days or so, no apology, no real care or genuine compassion, and now I am still awaiting a refund. Terrible service , stick to the little high street shops much more reliable and caring
- Anonymous
They promised 14 days money back guarantee when I placed the order but now refusing the refund. Very poor customer service
- Anonymous
79.25%
Industry Average
Great service and excellent quality flooring.100% recommend Online Carpets .
- Alison Taylor
Excellent service from ordering to delivery fast and friendly. I would 100% recommend.
- Anonymous
Great service. Ordered flooring and delivery was spot on. Will use this company again.
- Karen Ann Edwards